Pre-Registration Specialist

Introduction

This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you want to join an organization that invests in you? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Pre-Registration Call Center Representative is responsible for timely and accurate processes associated with:

• Phone Pre-Registration
• Collection of Patient Financial Responsibility

What you will do in this role:

• Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services.
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share.
• Contact patient via phone to confirm or obtain missing demographic information.
• Receive inbound calls to confirm or obtain missing demographic information.
• Complete Medicare Secondary Payor Questionnaire as applicable.
• Utilize appropriate escalation processes to the facilities.
• Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients.
• Ensure appropriate documentation is entered in standard format on the patient record. This should be performed in the applicable Health Information System (i.e. Meditech) and if necessary, any other subsidiary systems if they are not automatically updated.
• Meets/exceeds performance expectations and completes work within the required timeframes.
• Implements and follows system downtime procedures when necessary.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
• Adhere to all department policies, processes, and procedures.
• Other duties as assigned including assistance with other call center lines of business based on need (i.e Central Scheduling and Authorization Services).

Qualifications

• High school diploma or GED preferred.
• One year of related experience preferred.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits: For medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support: Including free counseling and referral services.
• Time away from work: Programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources: Including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support: Through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits: For fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note: Eligibility for benefits may vary by location.

About Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.