Telephone Triage Registered Nurse

Shift Schedules Available

3 Evenings/Nights with 1 Weekend day (4 day - 10 hour shifts)

Do you have the career opportunities you want with your current employer? We have an exciting opportunity for you to join our Work from Home team, part of the nation's leading provider of healthcare services, HCA Healthcare.

This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide appropriate compassionate advice to callers using evidence-based clinical decision tools to help callers make personal health decisions.
• Make cross-referrals as indicated and facilitate referrals and event registration through internal transfer mechanisms.
• Utilize nursing skill along with approved protocols to provide telephone nurse triage and/or health advice.
• Facilitate referrals for health services as appropriate via telephone and perform all components of call processing.
• Ensure performance standards are met and accept constructive feedback.
• Speak with a pleasant, professional phone voice and provide superior customer service to create an exceptional patient experience.
• Document caller information and outcomes in a relational database system accurately and as prescribed by current standards and policies.
• Maintain confidentiality, HIPAA, and PHI compliance.
• Communicate appropriately and clearly with departmental management, co-workers, and callers.
• Exhibit willingness to master new work routines and methods.
• Provide homecare, advice, and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals.
• Maintain and contribute to a collaborative professional and ethical work environment.
• Actively participate in team meetings and engage in the processes of the contact center.

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma - Required.
• Bachelor's Degree in Nursing - Preferred.
• 3+ years of experience in bedside nursing required.
• Telehealth experience helpful, but not required.
• BLS Certification Required.
• (RN) Registered Nurse or Registered Nurse Diploma must be obtained within 6 months of employment start date.

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About Us

Parallon provides full-service revenue cycle management for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr., HCA Healthcare Co-Founder.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.