HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Position Details
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,300 -- $1,700 USD/month (Based on experience)
Schedule: Full-time, Monday -- Friday. Must be available during US business hours (Central Time zone alignment preferred).
Job Overview
Our Client is an established, customer-centric heating and air conditioning (HVAC) enterprise based in the United States. Dedicated to providing premium residential and commercial climate control services, they rely on clean logistics, seamless technician communication, and elite call handling to serve their community. They operate with a fast-paced, high-volume service model and heavily leverage modern field-service management technology to keep their on-site operations fully optimized.
The Role
Our Client is seeking a personable, professional, and highly organized Client Service & Dispatch Virtual Assistant to serve as the critical first point of contact for their customer base. This is an active, phone-heavy operational role that combines rapid response, scheduling logistics, and inbound pipeline management. The successful candidate will navigate field workflows, gather accurate technician intake variables, and maintain dynamic calendars within specialized field-service software to ensure a five-star client experience from the initial ring through to job completion.
Key Responsibilities
Inbound Customer Service & Call Management
- Answers high-volume inbound customer phone calls professionally, courteously, and with an empathetic tone.
- Manages ongoing customer inquiries across multi-channel communication systems, including phone, email, text message, and VoIP applications.
- Follows established intake procedures, scripts, and service workflows to accurately diagnose client needs.
- Resolves customer friction points calmly and maintains a highly polished professional image during busy seasonal surges.
Dispatch Logistics & Calendar Architecture
- Schedules service appointments and coordinates the real-time dispatching of field technicians.
- Dynamically creates, alters, and logs customer records and service histories inside Housecall Pro.
- Updates internal operation spreadsheets and simple tracking files to support inventory and tech tracking.
- Coordinates closely with internal dispatch leads and on-site field technicians to preserve operational continuity.
Qualifications, Skills, and Key Competencies
Required / Non-Negotiable
- Experience: 2--3+ years of professional experience within a high-volume Customer Service, Call Center, Virtual Assistant, Receptionist, or Dispatching workspace.
- Language: Superior written and verbal English communication skills, complete with strong phone presence and active listening capabilities.
- Technical Setup: Candidate-owned modern computer equipment capable of running multiple business applications simultaneously, a high-quality noise-canceling headset, and a stable, high-speed internet pipeline.
- Workspace: A completely quiet, dedicated remote home-office environment free of background disruptions.
- Operational Adaptability: Proven capability to work independently in a fully remote infrastructure while managing competing time-sensitive priorities.
Nice-to-have
- Prior industry experience within HVAC, plumbing, electrical, construction, roofing, or adjacent residential/commercial field home services.
- Hands-on proficiency using Housecall Pro, ServiceTitan, Jobber, or identical field-service management platforms.
- Prior experience routing team variables through integrated cloud CRM architectures and VoIP business phone interfaces.
- Working comfort inside a shared Microsoft 365 computing environment.
Benefits
- Stable USD Income: Competitive monthly contractor salary tailored for top LATAM customer service specialists.
- Predictable Scheduling: Core full-time hours matching standard US business operational windows.
- Structured Tools: Access to modern, top-tier cloud service systems and established operational guides.
- Long-Term Growth: Opportunity to grow alongside a scaling, essential residential service brand.
Application Disclaimer
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
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We appreciate your interest and look forward to reviewing your application!