HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Position Details
- Location: Remote from Latin America
- Position Type: Full-time
- Salary: $1,300 to $1,500 USD/monthly
- Schedule: Monday to Friday, 8:30 A.M to 5:30 P.M, Central time.
Our Client
Our Client is a leading provider in the security industry, dedicated to setting the benchmark for customer care and operational integrity. They manage a robust recurring revenue model backed by vital commercial and residential customer agreements. Operating with a high-performance culture, Our Client utilizes technology and structured data architectures to protect organizational value, streamline financial planning, and support lender compliance audits.
The Role
Our Client is seeking a disciplined, detail-driven Contracts Administrator to own the full lifecycle of customer agreements. This role serves as the internal guardian of the company's contractual integrity, protecting recurring revenue and reducing organizational liability. The successful candidate will maintain the master contract audit as the absolute source of truth, drive targeted outreach to eliminate agreement gaps, manage document execution, and ensure flawless Salesforce data hygiene.
Key Responsibilities
Contract Cleanup & Structured Outreach
- Owns and maintains the master contract audit, systematically tracking which active accounts have signed, pending, or missing agreements.
- Conducts high-volume daily outreach (25–30 follow-up phone calls and structured emails) to active accounts with unsigned or expired contracts, prioritizing commercial files.
- Logs all client outreach parameters, interactions, and contract evolution statuses rigorously inside Salesforce.
- Maintains a transparent team scoreboard demonstrating contract gap reductions over time.
Account Transfers & DocuSign Workflows
- Leads the end-to-end DocuSign lifecycle when account responsibilities transfer from one client entity to another.
- Coordinates directly with Sales and Field Service teams to ensure compliance contracts are embedded into new account setups from day one.
- Reviews all transfer documentation to ensure files are fully countersigned, uploaded same-day to Google Drive, and accurately categorized within the CRM.
Internal Consultation & Compliance Support
- Serves as the primary internal point of contact for routine contractual questions regarding term lengths, rate structures, early termination clauses, and baseline liability.
- Resolves standard internal inquiries autonomously utilizing established scripts, templates, and SOPs.
- Escalates complex or higher-risk legal account matters directly to the Customer Success Manager.
- Conducts temporary, transitional collections support (25 outbound calls per day to past-due accounts) within a dedicated daily time block.
Required Qualifications
- Experience: Proven experience in contract administration, document compliance, account management, or a parallel administrative role requiring high data throughput.
- CRM Mastery: Direct, disciplined experience using Salesforce or a comparable CRM for case management, contract tracking, and account file maintenance.
- E-Signature Frameworks: Hands-on experience routing, executing, and filing agreements inside DocuSign or equivalent e-signature software.
- Language: Exceptional written and verbal English communication skills; comfortable explaining contractual parameters and updates to premium clients over the phone.
- Execution Style: Exceptional attention to detail, strong organizational instincts, and the self-direction needed to own a process from start to finish without constant prompting.
- Technical Savvy: High proficiency across Google Workspace (specifically Google Drive folder structuring) and spreadsheet management.
Preferred Qualifications
- Prior administrative experience within the home security, telecommunications, utility, or subscription-based service sectors.
- Strong background in managing high-volume call or case workflows with zero missed deliverables.
- Previous experience handling transitional receivables or soft collections workflows.
Benefits & Structure
- Professional Autonomy: Full ownership over a critical organizational process with clear, data-driven success metrics.
- Structured Growth: Access to weekly 1:1 coaching, transparent KPI reviews, and defined career paths within a stable US enterprise.
- Remote Flexibility: 100% remote contractor framework operating inside a collaborative, high-trust team environment.
Application Disclaimer
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application!