Remote Customer Service Representative (100% Work From Home)
Location: Remote from Latin America Position Type: Full-time Salary: $1,600 USD base + Appointment setting bonuses (Total potential up to $1,800 USD/month) Schedule: Monday - Friday, 8:00 AM -- 5:30 PM US Central Time (CT)
Our Client:
Our Client is a leading exterior home remodeling company that has served the Austin and Central Texas areas for over 30 years. They specialize in professional installation and replacement services for windows, siding, roofing, exterior doors, decks, and patio covers. Dedicated to protecting and improving homes, Our Client focuses on making the remodeling process smooth, clear, and stress-free through exceptional communication and quality workmanship.
Job Overview:
Our Client is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for homeowners. This role is essential for managing the front-end customer experience, ensuring that every inquiry is handled with professionalism and care. The successful candidate will manage inbound requests, oversee appointment logistics, and support the company's digital presence through social media and review management. This position requires a proactive individual who can balance administrative precision with high-level interpersonal skills.
Key Responsibilities:
Lead Management & Communication
- Handles all inbound requests via email and phone calls, answering product availability questions and providing general information.
- Manages the scheduling of appointments, ensuring that customer needs are met and calendars are optimized.
- Conducts diligent follow-ups on canceled appointments and pending inbound requests to recapture opportunities.
- Ensures that scheduled appointments are properly fulfilled and coordinated with the field team.
Marketing & Administrative Support
- Manages the company's social media presence by creating and scheduling posts across various platforms.
- Oversees review management, monitoring feedback on sites like Yelp, Angi, and Google to maintain the company's high reputation.
- Submits invoices for rewards programs and handles administrative tasks related to lead generation platforms (Hatch, Thumbtack, Nextdoor).
- Supports the Sales Manager with ad hoc projects and administrative tasks as needed.
Digital Tool Coordination
- Utilizes a variety of software tools---including Buildertrend, Setmore, and Dialpad---to maintain accurate customer records and communication logs.
- Uses Canva and social media tools to maintain brand consistency and engagement.
Qualifications, Skills and Key Competencies:
Required Qualifications
- Experience: At least two (2) years of dedicated customer service experience.
- Communication: Fluent or Native English speaking and writing skills are mandatory.
- Interpersonal Skills: High degree of emotional intelligence (EQ) and the ability to handle customer concerns with empathy and professionalism.
- Cognitive Skills: Strong critical thinking skills and the ability to problem-solve in a fast-paced environment.
- Technical Comfort: Must be comfortable navigating CRM systems, scheduling software, and social media platforms.
Tech Stack
- Communication: Dialpad, WhatsApp, Outlook.
- Project & Scheduling: Buildertrend, Setmore, Hatch.
- Lead Platforms: Yelp, Angi, Thumbtack, Nextdoor, GLSA.
- Documentation & Design: PDF Editor, Hover, Word, Excel, Canva.
Benefits
- Performance Incentives: Clear bonus structure based on successful appointment setting.
- Stability: Full-time, long-term remote contract with a reputable US-based company.
- Impact: Play a key role in a company with a 30-year legacy of excellence.
- Immediate Start: Our client is looking to onboard the right candidate right away.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!