HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Details
- Location: Remote from Latin America
- Position Type: Full-time
- Salary: $1,500 USD/month + up to 15% bonus based on KPIs
- Schedule: 45 hours per week (5 days per week). Must align with US Pacific Standard Time (PST).
Our Client
Our Client operates a premium, fast-growing mobile pet grooming service based in San Jose, California. With a lean, dedicated team of eight professionals, they pride themselves on delivering high-quality, convenient, and stress-free animal care directly to customers' doorsteps. They cultivate a supportive, positive workplace culture and have successfully integrated remote Latin American talent into their operations to maintain their high standards of customer service.
The Role
Our Client is seeking a high-energy, positive, and organized Dispatcher & Sales Representative to join their decentralized support team. This is a fast-paced role that sits at the intersection of logistics, operations, and inbound sales. The successful candidate will not be a passive message-taker; they will act as a critical driver of company revenue by converting inbound inquiries into booked appointments while optimizing daily routes for the mobile grooming fleet. This position requires a resilient multi-tasker who can stay calm under pressure and maintain an upbeat attitude in a high-volume environment.
Key Responsibilities
Inbound Sales & Schedule Optimization
- Answers inbound phone calls, responds promptly to text messages and emails, and returns customer voicemails with an enthusiastic and friendly tone.
- Converts warm inbound leads into booked appointments by confidently recommending services and guiding pet owners toward the best options.
- Builds and maximizes the daily schedules for the mobile groomers, ensuring all units remain fully booked and routes are geographically efficient.
- Handles appointment modifications smoothly, including rescheduling, cancellations, and strategic waitlist management.
Operational Coordination & Administration
- Collaborates directly with the mobile groomers to communicate scheduling changes, timing adjustments, and client details in real time.
- Executes precise data entry into the company's scheduling software and database platforms.
- Generates daily/weekly operational reports and assists with administrative tasks to support the management team.
- Pinpoints and flags field bottlenecks early, presenting actionable solutions to the Operations Manager.
Required Qualifications
- Language: Fluent English and native-level Spanish proficiency are absolute requirements. Must possess exceptional written and verbal communication skills.
- Experience: Proven experience in dispatching, logistics coordination, or appointment setting, paired with a solid background in phone-based sales.
- Core Competencies: Outstanding customer service instincts, excellent data entry skills, and an exceptional record of reliability and attendance.
- Stress Tolerance: Proven ability to multi-task, prioritize deliverables, and thrive in a fast-paced, high-stress operational environment.
- Equipment Setup: Candidate-owned computer and a professional headset, combined with a quiet workspace and high-speed internet.
Preferred Qualifications
- A natural, effortless ability to build immediate rapport and connect with pet owners over the phone.
- Prior experience working within pet services, veterinary clinics, animal care, or route-based residential service industries (e.g., home delivery, HVAC, or cleaning services).
- Desire to grow professionally within a fast-moving, customer-centric startup environment.
Benefits & Structure
- Performance Incentives: Monthly base salary supplemented by up to a 15% performance bonus tied to KPI achievements.
- Paid Time Off: 5 days of PTO plus 6 paid holidays per year.
- Onboarding Support: A structured one-week training period to ensure mastery of the company's systems, routes, and script flows.
- Reliable Payments: Secure and timely monthly compensation processed directly via HireLatam.
Application Instructions
- Video Recording is REQUIRED: Your application CANNOT be considered without a voice or video recording (at least 30 seconds long in English).
- Mandatory Knockout Questions: Each application includes knockout questions to verify minimum qualifications.
- Check Your SPAM Folder: All important updates will be sent via email.