About HireLatam
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Details
Position Type: Full-time Location: Remote from Latin America Salary: $1,500 - $2,000 USD/month depending on experience Schedule: Monday -- Friday, Business Hours, Eastern Time (ET) (100% Work From Home)
About Our Client
Our Client is a fast-paced, service-driven organization committed to high operational standards and seamless client interactions. As they continue to scale their production and service capabilities, they are seeking a Junior Production Manager who thrives in a structured, high-energy environment. Our Client values reliability, proactive coordination, and the ability to maintain continuous workflow efficiency across multiple digital channels.
The Role
Our Client is looking for a Junior Production Manager to support daily operations by serving as a central hub for communication and scheduling. This is a highly responsive role that requires a professional capable of managing phone lines, live chats, and complex calendars simultaneously. The successful candidate will ensure that no client inquiry or appointment falls through the cracks, acting as the primary support layer to maintain operational continuity when team members are unavailable.
Key Responsibilities:
Communication & Channel Management
- Ensures phone lines are consistently covered during business hours, acting as the primary backup for incoming calls to prevent voicemails.
- Manages live chat systems daily, providing timely and professional responses while adhering to standardized messaging guidelines.
- Coordinates with team members to ensure seamless communication handoffs and continuous coverage across all platforms.
Calendar & Appointment Coordination
- Schedules and manages appointments in strict alignment with team capacity and operational guidelines.
- Balances various appointment types to prioritize revenue-generating activities and ensures equal distribution across the team.
- Proactively confirms appointments in advance and conducts immediate follow-ups via call and text for clients who are late.
- Maintains real-time accuracy of calendar records, reflecting changes and updates instantly to ensure team-wide visibility.
Operational Flow & Coverage
- Provides flexible coverage for team members based on shifting scheduling requirements to ensure zero downtime.
- Coordinates closely with the internal team to maintain a consistent workflow across all service functions.
- Monitors daily operational patterns to ensure appointments are appropriately slotted for maximum efficiency.
Required Qualifications
- Communication: Excellent verbal and written English skills; comfortable managing multiple communication channels (Phone, Chat, Email) simultaneously.
- Organization: Strong organizational and multitasking skills with high attention to detail and data accuracy.
- Aptitude: Ability to work effectively in a fast-paced, highly structured remote environment.
- Reliability: A proven track record of accountability and the ability to follow rigorous processes without constant supervision.
Key Traits for Success
- Proactive: Anticipates coverage needs and responds to inquiries with speed and clarity.
- Process-Driven: Enjoys working within established operational frameworks and following specific guidelines.
- Team-Oriented: Collaborative mindset focused on maintaining team consistency and support.
Benefits
- Opportunity to work with a growing, high-performance U.S.-based team.
- Stable, long-term full-time position.
- Collaborative and supportive work culture focused on professional excellence.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!