Remote Receivables Support Collections Specialist

Job Title: Remote Receivables Support Collections Specialist (100% Work From Home)

Location: Remote from Latin America Position Type: Full-time Salary: $1,300 - $1,500 USD/month Schedule: Monday through Friday, 8:30 A.M - 5:30 P.M, Business hours.

Position Overview

Our Client is a high-growth, process-driven organization that prioritizes operational excellence and revenue protection. Operating with a core philosophy of "Attitude, Effort, and Skill," they value professionals who take extreme ownership of their work. Our Client provides a fast-paced environment where data-driven decision-making and disciplined communication are key to maintaining a healthy financial ecosystem and a superior customer experience.

The Role

Our Client is seeking a results-driven Receivables Support -- Collections Specialist to serve as the front line of revenue protection. This is a high-volume role that requires a disciplined approach to cash flow management, involving 100+ outbound calls daily to move past-due accounts toward resolution. The successful candidate will not only be a persistent collections expert but also a professional ambassador, navigating gatekeepers and resolving billing discrepancies to ensure every customer interaction leaves them informed and satisfied.

Key Responsibilities

Collections & Revenue Protection

• Conducts high-volume outbound outreach (100+ calls daily) to secure payment commitments for past-due invoices.
• Navigates "smoke screeners" and gatekeepers to identify and reach authorized decision-makers.
• Exhausts all reasonable efforts to secure payment, maintaining a consistent follow-up cadence until resolution is achieved.
• Actively identifies opportunities to convert customers to auto-pay to reduce future collections workload.

Receivables Case Management

• Investigates the root cause of billing discrepancies raised during collections or through inbound inquiries.
• Opens and maintains Salesforce cases, ensuring detailed documentation of issues and resolutions.
• Collaborates with service and installation managers to remove technical or operational obstacles that delay payment.
• Develops SOPs or identifies data trends when recurring billing issues indicate a broader operational need.

Reporting & Continuous Improvement

• Documents customer trends and behaviors in Salesforce to streamline future collections strategy.
• Maintains 100% accuracy in case management, ensuring no billing escalations are caused by lack of documentation or delay.
• Participates in weekly 1:1 meetings to review high-risk accounts, billing trends, and KPI performance.

Qualifications, Skills, and Key Competencies

• Experience: Proven expertise in Accounts Receivable and Collections with a track record of meeting high-volume contact KPIs.
• Technical Skills: Proficiency in Salesforce or a similar CRM for case management and documentation.
• Communication: Exceptional English verbal and written skills; must be confident, empathetic, and professional under pressure.
• Resilience: Demonstrated ability to handle high-stress customer situations and overcome obstacles to reach decision-makers.
• Analytical Thinking: Strong problem-solving skills to investigate root causes of invoicing issues.
• Mindset: A high-intensity worker who prioritizes Attitude and Effort and doesn't stop until a resolution is secured.

Key Performance Indicators (KPI's)

• Outreach Volume: 100% completion of daily tasks (100+ outbound calls).
• Financial Impact: Number and dollar amount of collections secured; reduction in aging balances.
• Conversion: Percentage of customers successfully converted to auto-pay.
• Efficiency: Accuracy of Salesforce documentation and the number of billing investigations closed.

Benefits

• Professional Stability: Long-term, full-time contract with a leading US-based firm.
• Modern Workflow: Utilize advanced Salesforce architecture to manage your daily tasks and reporting.
• Visible Impact: A high-accountability role where your success directly influences the company's cash flow and growth.
• Culture: Work in an environment that rewards performance and offers clear pathways for professional development.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified .

Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!