Remote Sales VA

About HireLatam

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Details

Location: Remote from Latin America

Position Type: Full-time

Salary: ~$1,733 USD/month ($10/hr based on a 40-hour work week)

Schedule: Monday -- Friday, 9:00 AM -- 5:00 PM Eastern Time (ET)

Position Overview

Our Client is a professional Vacation Rental and Hospitality firm based in Fort Lauderdale, Florida. With a growing team of 30 employees, they specialize in providing high-quality property management and guest experiences. They pride themselves on efficiency and high-touch service, utilizing remote talent to maintain their reputation as a premier provider in the Florida vacation rental market.

The Role

Our Client is seeking a high-energy, "out-of-the-box" thinker to join their team as a Sales & Guest Relations Assistant. This role is the bridge between a prospective guest and their perfect vacation. You won't just be answering phones; you will be analyzing guest needs, matching them with the ideal properties, and coordinating additional services to enhance their stay. The ideal candidate is someone who thrives under pressure, possesses a sharp memory, and has the sales instinct to close inquiries while maintaining a warm, hospitable tone.

Key Responsibilities

Sales & Guest Inquiry Management

• Acts as the first point of contact for guest inquiries regarding property features, availability, and pricing.
• Analyzes guest needs to offer tailored solutions and upsell additional services (concierge, transport, etc.).
• Maintains a fast response time to ensure high conversion rates for booking inquiries.
• Executes tasks and follow-ups assigned by the Sales Manager with high precision and urgency.

Operational Coordination

• Manages the schedule for additional guest services, ensuring all logistics are in place before guest arrival.
• Oversees the ID verification process for incoming guests to maintain property security and compliance.
• Completes all necessary paperwork and documentation related to bookings on time.
• Ensures all guest questions are answered thoroughly, leaving them confident in their upcoming stay.

Data & Task Management

• Maintains a robust memory of property portfolios to provide immediate and accurate information to guests.
• Tracks service schedules to ensure third-party vendors and internal teams are aligned.
• Proactively identifies potential issues in the booking or verification process and solves them before they impact the guest.

Qualifications, Skills, and Key Competencies

• Experience: Proven experience in Sales, Hospitality, or a high-volume Customer Support role.
• Language: Fluent English communication skills (Any accent is welcome).
• Technical Skills: Comfortable navigating booking platforms and task management software; must have reliable personal computer and high-speed internet.
• Cognitive Skills: Exceptional memory, multitasking ability, and the capacity to analyze a situation and provide a solution quickly.
• Personality: Very outgoing and resilient; does not get stressed by a high volume of tasks or fast-paced shifts.

Preferred Qualifications

• Bilingual: Fluency in both Spanish and English is a significant plus.
• Industry Knowledge: Previous experience in the Vacation Rental (Short-term rental) or Travel industry.

Benefits

• Stability: Consistent full-time hours with a leading Florida-based hospitality firm.
• Remote Flexibility: 100% work-from-home position.
• Training: Comprehensive 2-week training period provided to ensure your success.
• Growth: Opportunity to work directly under a Sales Manager in a scaling business environment.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!