Job Overview
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Remote Senior Solutions Engineer (100% Work From Home)
Location: Remote from Latin America Position Type: Full-time Salary: $4,500 USD/month Schedule: Flexible Monday - Friday
Our Client powers the first-party data infrastructure behind top-performing Shopify brands. Their Customer Data Platform (CDP) enables clean data collection, accurate attribution, and powerful integrations across leading ad platforms and retention tools. Clients trust them to deliver precision, speed, and clarity in how customer data drives business growth. They are a senior team that moves fast, solving complex problems for the fastest-growing brands in eCommerce.
The Role
Our Client is seeking a Senior Solutions Engineer to lead onboarding and technical enablement for new clients while ensuring ongoing success for existing partners. This is a high-level, client-facing, and deeply technical role at the intersection of Customer Success, Growth Marketing, and MarTech Engineering. The successful candidate will manage the entire onboarding lifecycle—from kickoff through implementation QA—guiding Shopify brands through advanced tracking configurations for paid media and lifecycle marketing.
Key Responsibilities
Onboarding & Project Management
- Owns the end-to-end onboarding process from kickoff to go-live, driving execution across multiple teams.
- Develops bespoke project and tracking plans tailored to each client's unique tech stack.
- Serves as the primary technical point of contact during the enablement phase and provides long-term strategic customer success support.
Implementation QA & Technical Support
- Audits and validates event tracking for GA4, Meta Pixel/CAPI, Google Ads, TikTok, and The Trade Desk.
- Guides the implementation of MarTech pixels and server-side integrations, including Klaviyo, Postscript, and Attentive.
- Manages User Acceptance Testing (UAT), verifying payload structures and event integrity.
- Debugs and validates tracking on both traditional Shopify (Liquid) and React-based frontends (e.g., Shopify Hydrogen).
Strategic Enablement & Documentation
- Delivers strategic guidance on first-party data collection, attribution, and marketing activation.
- Provides first-line technical support to help clients scale their data infrastructure with confidence.
- Builds technical documentation and assists in the training of agentic support tools to improve self-service capabilities.
Qualifications, Skills, and Key Competencies
Required
- Experience: 5+ years in technical customer success, marketing implementation, or analytics consulting roles.
- Shopify Expertise: Deep knowledge of Shopify, including Custom Pixels, Checkout tracking, and Liquid-based themes.
- CDP Mastery: Strong experience with Customer Data Platforms (e.g., Segment, RudderStack, or equivalent).
- Analytics Stack: Hands-on knowledge of GA4, Meta Pixel/CAPI, Google Ads, and Tag Managers (GTM).
- Technical Proficiency: Comfort using Browser DevTools to inspect network requests and validate event payloads.
- Communication: Strong client-facing communication and professional project management skills.
Preferred
- Experience with Shopify Hydrogen or other React-based eCommerce frontends.
- Familiarity with BigCommerce or other headless/enterprise eCommerce platforms.
- Previous experience at a CDP, analytics firm, or Shopify-focused MarTech company.
- Basic understanding of JavaScript for front-end debugging.
Benefits
- Autonomy: Own the onboarding and technical strategy with high impact and minimal oversight.
- Innovation: Work directly with the fastest-growing brands in the eCommerce space.
- Flexibility: A fully remote role with flexible hours and fast iteration cycles.
- Growth: Join a senior-level team dedicated to solving high-level technical challenges.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
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We appreciate your interest and look forward to reviewing your application!