Job Overview
Our Client is a U.S.-based law firm focused exclusively on Social Security Disability (SSD) cases. They represent clients at both the agency level and within the Federal Court system (U.S. District Court). Dedicated to providing high-quality legal representation, Our Client maintains a high-volume practice that relies on meticulous organization, clear communication, and empathetic client support.
The Role
Our Client is seeking a Social Security Disability Paralegal and Client Support specialist to join their team in a long-term capacity. This role is a unique blend of legal support, administrative operations, and proactive client communication. The successful candidate will manage large administrative records, track critical legal deadlines, and serve as a professional voice for the firm when coordinating with U.S.-based clients. This is an ideal position for a detail-oriented professional who thrives in a role that requires both deep-focus analytical work and confident verbal interaction.
Key Responsibilities
Legal Support & Case Analysis
- Reviews medical records to identify key evidence relevant to Social Security Disability claims.
- Prepares concise medical summaries and chronologies to assist with case development.
- Organizes and manages large administrative records (often exceeding 1,000 pages) with extreme accuracy.
- Assists with the preparation and filing of essential legal documents for the Appeals Council and Federal Court.
Operations & Case Management
- Maintains detailed case tracking systems (Excel, SharePoint, etc.) to ensure internal records are always up to date.
- Monitors case statuses and tracks strict deadlines for Federal Court filings and agency responses.
- Collaborates with the team to identify and implement improvements to internal workflows and processes.
Client Communication (Outbound Focused)
- Makes regular outbound calls to U.S.-based clients to follow up on case statuses, missing documentation, and next steps.
- Communicates professionally and confidently, providing clear updates and explaining basic case milestones.
- Documents all client interactions accurately within the firm's case management system.
Required Qualifications
- Communication: Near-perfect English (written and spoken) with a clear, professional, and confident phone presence.
- Experience: Previous experience in outbound calling or high-level client communication is required.
- Technical Skills: Strong proficiency in Microsoft Office 365, particularly Excel and Word.
- Organization: Exceptional attention to detail and the ability to manage multiple competing priorities and deadlines.
- Reliability: Must have a stable internet connection and the ability to work full-time during U.S. Eastern Business hours.
Preferred Qualifications
- Experience working with U.S. law firms or within the Social Security Disability field.
- Proven ability to summarize medical records or legal documents.
- Familiarity with case management systems such as Clio Manage, Clio Draft, or Lawmatics.
Benefits
- Compensation: Competitive monthly salary with performance-based increases.
- Stability: A stable, long-term position within a specialized legal practice.
- Time Off: 10 vacation days, 5 days of sick leave, and observance of United States holidays.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified .
Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
Location: Remote from Latin America Position Type: Full-time Salary: $1,100 -- $1,250 USD/month Schedule: Monday - Friday, 8:30 AM -- 5:30 PM EST (1-hour lunch break) HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.