Senior Collections Analyst

Senior Collections Analyst

Location: 100% Remote

Job Type: 9-month contract position with possibility of extension

Job Description:

As a Senior Collections Analyst on the Finance & Accounting team, you will be focused on interacting closely with our Agencies & Advertisers to ensure their needs are continuously met. You will also partner with Sales to help manage customer expectations. The ideal candidate will be a strong performer with a number of years' experience in a high tech organization and specifically in the area of collections. The successful candidate must be a driven, high energy, customer service focused individual that can work well with internal and external stakeholders at all levels. They will be expected to problem solve, recommend solutions and exercise good business judgment while performing their function.

What You'll Do:

• Establish relationships with key agencies and advertisers, following-up frequently by phone and/or email on past due balances with a direct focus on lowering DSO and minimizing bad-debt.
• Investigate, document and resolve customer billing disputes in a timely manner.
• Identify process improvements and efficiencies by collaborating with the Sales to create and/or improve systems and processes.
• Drive collections process improvements to maximize potential for our teams.
• Generate and prepare weekly aging reports with collection comments for management review.
• Focus on meeting departmental monthly cash collection goals and targets.
• Assist with adhoc AR projects as needed

What We're Looking For:

• 5 + years of heavy collections experience in Accounts Receivable, preferably in the advertising, digital and/or media industries and at least one year in a publicly traded company.
• Experience with major Advertising holding companies: WPP, Publicis, Omnicom, or IPG is a plus.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills with the ability to interact with all levels of the organization.
• A proactive, self-directed approach with the ability to multi-task, think creatively and learn quickly in a fast-paced environment.
• Ability to prioritize day-to-day responsibilities, while ensuring timelines and deadlines are continuously met.

Bonus Points:

• Knowledge and experience of the following systems: NetSuite, Salesforce, Google Drive, Microsoft Office to include Excel