Lead Customer Experience Specialist

Job Description

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible for ensuring the successful fulfillment of all requests regarding order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience.

You will report directly to our Program Supervisor, and you'll work out of our Honolulu, Hawaii location on a hybrid work schedule.

In this role, you will impact customer satisfaction by proactively engaging in appointment creation, data entry, standards and processes, and ensuring timely accounting and lifecycle maintenance of all work orders, and projects in Honeywell systems, and maintaining accurate customer accounts and materials in the customer database.

Key Responsibilities

• Proactive engagement in work order and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all work orders, processes, and CSR projects in the Honeywell systems.
• Responsible for updating customer accounts: data entry in the customer database for customer appointment creation, interactions, or amendments.
• Follow-up on open work order reconciliation, corrections, and accurately closing all work orders on a timely basis.
• Lead and support the Customer Service Representative (CSR) Team and establish clear directives and expectations for the team.
• Create and manage CSR standards and processes, identify opportunities for improvement, and implement and train as needed.

Qualifications

You Must Have

• 5 years' experience in a Customer Services or related field
• Experience working in a multi-discipline team/multinational environment
• Experience in reviewing and redesigning of processes
• Good understanding and operational experience to drive a One-Honeywell approach

We Value

• Bachelor's Degree
• Significant experience applying best practices in Customer & Product Support
• Excellent organization skills
• An ability to train others
• An ability to direct and motivate a team
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The Business Unit

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 4/7/2026.

The annual base salary range for this position is $52,400-65,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments -- powered by our Honeywell Forge software -- that help make the world smarter, safer and more sustainable.