Sr. CX Program Management Professional

Job Summary

As a Lead Customer Success Representative at Honeywell, you will be instrumental in cultivating and maintaining robust customer relationships, ensuring their utmost success and satisfaction with our offerings. You'll serve as the primary liaison for clients, adeptly managing their inquiries, concerns, and any escalations. Furthermore, you will collaborate with various internal teams to facilitate customer onboarding, drive product adoption, and identify opportunities for account expansion.

You will report directly to our CX Program Management Manager and will work from our Salem, Oregon location on a Hybrid work schedule.

Your Impact

In this pivotal role, your influence on the company's trajectory will be substantial. By fostering strong customer connections and guaranteeing their success, you will directly contribute to enhanced customer satisfaction and retention, ultimately fueling revenue growth. Your acumen in pinpointing upsell potential and delivering valuable insights will also play a crucial role in shaping our product and service evolution, driving continuous improvement and innovation.

Key Responsibilities

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Proactively identify opportunities to upsell and expand customer accounts.
• Analyze customer data and provide insights to drive customer success and retention.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
• Provide regular updates and reports on program performance and key metrics to senior management.

Benefits of Working for Honeywell

• Comprehensive Benefits: Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Opportunities for Career Growth
• Support for Professional Development

Minimum Qualifications

• A minimum of 6 years of experience in customer success or account management.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Experience working with CRM software and customer success tools.
• A genuine passion for customer success and satisfaction.
• Strong leadership and mentoring skills.
• A proactive and results-oriented mindset.
• Commitment to continuous learning and adaptability.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) is a leading software-industrial company that invents and commercializes technologies to address critical global challenges in energy, safety, security, air travel, productivity, and urbanization. We are dedicated to introducing cutting-edge technology solutions that enhance efficiency, productivity, sustainability, and safety across high-growth industrial markets. Our innovations contribute to a safer, more comfortable, and productive world, improving the quality of life globally.

Learn more about Honeywell: click here

The Business Unit

We are a global team of innovators with deep expertise in industrial operations, software engineering, data science, artificial intelligence, and process engineering, dedicated to helping our customers grow responsibly. We believe in shaping the future. As a Honeywell Futureshaper, you become part of something larger, collaborating with highly capable individuals to make a positive impact on the world and achieve your full potential.

Learn more about our work: https://www.honeywellforge.ai/

Equal Opportunity Employer

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Learn more about inclusion and diversity: click here

Honeywell empowers organizations to overcome complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, we deliver actionable solutions and innovations through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments, all powered by Honeywell Forge software. Our goal is to make the world smarter, safer, and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.