Become a part of our caring community
Humana Healthy Horizons in Virginia is looking for a Care Management Support Assistant who will support the administration of care management. This virtual team performs moderately complex administrative support tasks for the Commonwealth of Virginia Medicaid program.
Key Responsibilities
- Contribute to the administration of care management.
- Provide care management (CM) support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members, and completing other administrative functions as assigned.
- Ensure the timely and correct submission of Commonwealth-required deliverables, research alternative contact information for hard-to-search members, contact members to engage them in our care management programs, and support inbound call escalations.
- Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state.
- Interact with Coordinators (Care Coaches) and Field Care Managers who guide members and their families toward resources appropriate for care and well-being.
- Perform varied clerical activities including reporting data, tracking data, pulling reports, and monitoring/managing email.
- Perform computations.
- Typically work on semi-routine assignments that are subject to change.
- May make, receive, and soft transfer calls to and from members, providers, and families.
- Ensure timely communication and follow-up occurs with care management.
Required Qualifications
- Candidate must reside in Virginia.
- Less than 3 years of technical experience with Microsoft Word, Excel, and Outlook.
- Administrative support experience in a healthcare industry.
- Familiarity with care and well-being resources.
Preferred Qualifications
- Associate's Degree.
- Microsoft Access proficiency.
Additional Information
- WAH Internet Statement: To ensure home or hybrid home/office employees' ability to work effectively, the self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
- HireVue: As part of our hiring process, we use HireVue to enhance our hiring and decision-making ability.
- Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
- Scheduled Weekly Hours: 40
- Pay Range: $39,000 - $49,400 per year.
Description Of Benefits
Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, paid time off, parental and caregiver leave, disability, and life insurance.
About Us
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.