Become a part of our caring community
The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.
The Care Coach will work directly with members enrolled in the Humana Beginnings program and may require in person visits with members.
Care Coaches will employ a variety of strategies and techniques to support a member's optimal wellness state by coordinating services & resources. Identify and resolve barriers that hinder effective care. Ensure patient is progressing towards desired outcomes by monitoring patient care through use of assessment, data, conversations with member, and active care planning for prenatal and postnatal members.
The Care Coach role is a Field position where travel is required. Travel will be up to 25% of the time within the state.
Use your skills to make an impact
Required Qualifications
- Must be a South Carolina Resident
- LPN, RN or bachelor's degree in health and human services field
- 1 or more years of maternity experience
- Knowledge of Microsoft Office Word and Excel
- Exceptional verbal/written communication and interpersonal skills
- Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
Preferred Qualifications
- Mother Baby experience
- Prior experience with Medicare & Medicaid recipients
- Previous Care management experience
- Previous experience with electronic case note documentation and with documenting in multiple computer applications/systems
- Experience with health promotion, coaching and wellness
- Knowledge of community health and social service agencies and additional community resources
Additional Information
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview.
Why Humana?
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
TB Statement
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Driving Statement
This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance.
Medicaid Mileage Reimbursement
We provide mileage reimbursement for work-related travel.
Scheduled Weekly Hours
40
Pay Range
$53,700 - $72,600 per year
About us
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.