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The Systems Engineer 2 provides technical expertise in the management of enterprise infrastructure platforms, including server, storage, and compute environments across public and private cloud and on-premises ecosystems. This role is responsible for testing, analyzing, and supporting infrastructure systems such as virtual and physical servers, storage arrays, operating systems, and supporting platforms.
The Systems Engineer 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Our Government Contract Requires citizenship for this Position.
Location: Louisville, KY (Hybrid: 2 days in office per week)
The Systems Engineer 2 monitors infrastructure performance across server, storage, and compute environments to ensure system stability, availability, and efficiency. This role identifies, diagnoses, and resolves technical issues related to infrastructure failures, capacity constraints, and system integrity. Begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components, often working with minimal direction.
Additional Responsibilities
- Collaborate with Level 2 Infrastructure Operations teams (Server, Storage, Compute) to gain expertise in tools, platforms, and processes, identifying opportunities to expand Level 1 and Level 1.5 capabilities.
- Conduct Level 1 health checks during infrastructure incidents and outages, ensuring rapid detection, triage, and escalation of critical system issues.
- Review and approve changes impacting production infrastructure environments, ensuring compliance with operational standards and minimizing service disruption.
- Drive Level 1 and Level 1.5 engagement in Problem Management to support root cause analysis and continuous service improvement.
- Support and enhance monitoring and observability across infrastructure platforms to improve Time to Detect (TTD) and Time to Resolve (TTR).
- Facilitate updates to technical documentation, runbooks, and SOPs to ensure accurate and actionable guidance for ongoing operations and future scalability.
- Participate in infrastructure implementation and upgrade projects, partnering with cross-functional teams to deploy scalable and supportable solutions.
- Review and approve operational changes within Level 1 and Level 1.5 support domains.
- Contribute to operational strategy, platform standardization, and long-term infrastructure planning.
- Identify opportunities to leverage emerging technologies (cloud services, automation, virtualization, AI-driven operations) to improve efficiency and reliability.
- Monitor and report on infrastructure performance metrics, capacity trends, and operational KPIs to leadership and stakeholders.
- Execute continuous improvement initiatives, including automation, process optimization, and tooling enhancements.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 5 or more years of experience in Infrastructure Engineering or Systems Administration
- Experience managing and supporting enterprise server, storage, and compute environments (on-prem and/or cloud)
- Experience with infrastructure platforms such as virtualization (e.g., VMware, Hyper-V), operating systems (Windows/Linux), storage systems, and compute resources
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Relevant certifications (e.g., VMware VCP, Microsoft, AWS/Azure, Storage certifications)
- Experience with automation (PowerShell, Python, Ansible, Terraform)
- Exposure to cloud infrastructure and hybrid environments
Additional Information
This role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs.
Why Humana?
You'll experience the following perks as a full-time Humana employee:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Compensation and Benefits
- Pay Range: $80,900 - $110,300 per year (eligible for a bonus incentive plan).
- Benefits: Medical, dental, vision, 401(k), PTO, disability, life insurance, and more.
About Humana
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. #LI-Remote