Technical Communications and Data Analyst

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We are seeking a Technical Communications & Data Analyst to support operational processes, data management, and internal communications.

This role is ideal for a highly organized and adaptable professional who can work across disciplines; combining technical writing, data analysis, and process improvement.

The ideal candidate brings strong communication skills, analytical thinking, and an interest in using AI tools and automation to improve efficiency and team performance.

The Technical Communications and Data Analyst blends the skills of a data analyst with those of a technical communications professional, ensuring that data is not only accurate and insightful but also effectively communicated to stakeholders.

• Location: Louisville, KY (Preferred)
• Other Locations: Chicago, IL; Dallas, TX; Nashville, TN; New York, NY; Tampa, FL; Washington, DC
• Work Type: Primarily Remote (Hybrid as needed)

You must be authorized to work in the US without Humana sponsorship as Humana will not provide work visa sponsorship at any point in time for this position.

Key Responsibilities

Data Analysis & Insights

• Has ownership, maintenance, and collection responsibility for data assets in the functional production support process
• Collect, clean, and analyze data from multiple sources using tools like SQL, Excel, Python, or Tableau
• Identify patterns, trends, and correlations to support descriptive, diagnostic, predictive, and prescriptive analytics

Technical Communications

• Assist with creation of branding, communication, and training materials
• Translate complex data findings into clear, concise, communications for diverse audiences
• Develop and maintain digital asset libraries (e.g., multimedia content, documents) for easy retrieval and reuse

Skills & Qualifications

Analytical Skills

Proficiency in data analysis tools (SQL, Excel, Python, Tableau), statistical methods, and visualization software.

Technical Skills

Demonstrated familiarity with AI concepts and how they are applied in an organization, such as but not limited to:

• Programming (Python mainly)
• NumPy, Pandas, SciPy
• Clean code, debugging, version control (Git)
• Machine Learning Basics
  • Supervised & unsupervised learning
  • Regression, classification, clustering
  • Model evaluation (accuracy, precision, recall, etc.)
• Data Handling & Preprocessing
  • Data cleaning, transformation
  • Feature engineering
  • Working with structured unstructured data
• Familiarity with Technology Business Management (TBM), Apptio, or IT Finance helpful, but not required

Communication Skills

Strong written, verbal, and visual communication, ability to explain technical concepts to non-technical audiences. Ability to story tell: to write and speak clearly to inform diverse audiences.

• Experience with SharePoint and PowerPoint
• Proficiency in Microsoft Excel (data organization, formulas, basic analysis)
• Highly organized with strong attention to detail

Organizational Skills

Ability to manage multiple projects, maintain accurate records, and follow documentation standards with strong attention to detail.

Experience

• 1-3 years in data, financial, or systems analysis
• A degree in Computer Science, Math, Statistics, or Business strongly preferred
• Experience creating documentation, training materials, or process guides
• Familiarity with process improvement methodologies
• Experience working in cross-functional or multidisciplinary teams

Work Environment

• Remote-first with flexibility
• Occasional in-person collaboration as needed
• Preference for candidates based in or near Louisville, KY. Other Locations: Chicago, IL; Dallas, TX; Nashville, TN; New York, NY; Tampa, FL; Washington, DC

Additional Information

This role is designed for a versatile professional who enjoys blending communication, data, and operations while contributing to a collaborative and evolving environment.

Use your skills to make an impact

Why Humana?

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-Remote

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file.

Pay Range

$73,400 - $100,100 per year. This job is eligible for a bonus incentive plan.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.