Lead Software Engineer–Omnichannel APIs

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Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Omnichannel API team. In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact, member-facing applications across Humana's digital and voice channels.

This role offers the opportunity to modernize and strengthen existing API capabilities while helping deliver resilient, scalable, and secure omnichannel solutions within a Fortune 50 organization.

Key Responsibilities

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
• Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

Required Qualifications

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
• Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices.
• Experience improving or modernizing existing APIs in production environments.
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
• Strong troubleshooting and production support experience for enterprise applications or platforms.

Preferred Qualifications

• Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
• Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
• Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions.
• Experience with API testing and development tools such as Postman, SoapUI, or similar platforms.
• Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns.

Work-At-Home Requirements

• Must have the ability to provide a high-speed DSL or cable modem for a home office (minimum 25 Mbps download x 10 Mbps upload).
• Satellite and Wireless Internet service is NOT allowed.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information is required.
• Occasional travel to Humana's offices for training or meetings may be required.

Compensation and Benefits

• Scheduled Weekly Hours: 40
• Pay Range: $129,300 - $177,800 per year (eligible for bonus incentive plan).
• Benefits: Comprehensive medical, dental, vision, 401(k), paid time off, parental leave, disability, and life insurance.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company dedicated to helping people achieve their best health.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.