Manager, Client Implementation

Manager, Client Implementation

Imagine360 is seeking a Manager, Client Implementation to join the team!

The Manager, Client Implementation is responsible for assisting with leading and managing Imagine360's client facing implementation team that has responsibility for obtaining all necessary TPA plan administration and benefit detail documentation to successfully set up new business and renewing clients in coordination with multiple internal areas such as claims configuration, eligibility, ID cards, plan documents, etc.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Coordinate with Director to lead and champion projects to assist in creating an integrated and effective end-to-end Imagine360 client onboarding process.
• Ensure that requirements and processes are documented for setting up new products and external vendors as they relate to new business and renewal implementations.
• Maintain accurate and complete process documentation (i.e. Standard Operating Procedures)
• Identify process improvements to increase productivity and improve quality; focus on finding ways to increase automation and system support and to reduce manual effort.
• Coordinate with internal departments to help with client implementation calls, review Fact Sheet and Renewal Checklist information, and to assist Implementation Specialists with their questions.
• Communicate effectively with individual team members and provide coaching and mentoring to help them grow within their roles and prepare them for promotional opportunities.
• Conduct 1:1 meetings with individual team members to provide opportunities to address questions and concerns.
• Take on additional projects as needed.

Required Experience/Education:

• Bachelor's degree from a four-year college or university or equivalent work experience preferred.

Skills and Abilities:

• Ability to resolve problems independently and demonstrate ability to multi-task
• Ability to travel as needed up to 30%
• Computer skills which include proficiency in Microsoft Outlook, Word, Excel and PowerPoint, as well as navigation utilizing the Internet
• Strong verbal and written communication skills
• Strong presentations skills
• Demonstrate a commitment to building new skills and fostering a positive working environment
• Strong accounts payable and cash application skills
• Demonstrate a commitment to building new skills and fostering a positive working environment

What can Imagine360 offer you?

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

Want to see our latest job opportunities? Follow us on LinkedIn

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation