IN

Call Center Representative

Job summary

United States

Work model

Fully remote
Only United States
1 week ago
Job description

Contract Details

  • Duration: 6 Month contract extensions
  • Pay Rate: $15-18/hr
  • Location: Fully Remote

Required Skills & Experience

  • 3 years of recent high-volume call center experience.
  • 1 year of recent remote call center experience.
  • Tech-savvy: Experience working with technology, computers, and electronic medical records.
  • High School Diploma or GED equivalent.
  • Excellent written and verbal communication skills.
  • Must have a strong, reliable internet connection for this remote role.

Nice to Have Skills & Experience

  • Outbound call center experience.
  • Knowledge of the healthcare/medical field.
  • Experience working in a fast-paced startup environment.
  • Experience with customer service software (e.g., Zendesk, Freshdesk, TalkDesk, Salesforce).
  • Bachelor's Degree.

About the Role

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we've been included on Forbes' "Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today; we invent how it will be done tomorrow.

We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect.

Program Overview: Post Discharge

This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will offer a no-cost telephonic consultation. Concerns addressed may include understanding diagnoses, providing resources for hot meals, transportation, local urgent care or Telehealth options, and other follow-up needs.

Responsibilities

  • Handle high-volume outbound calls and some inbound calls in a fast-paced environment.
  • Perform front and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs.
  • Assist with patient support, including answering emails, processing medical records, and providing patient care coordination.
  • Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care.
  • Become an expert with our software solutions, including Zendesk, Truepill EMR, and Five9.