Already filled
Don't miss the next one. Get matching roles delivered to your inbox.
Job description
Openings
15
Location
Remote
Pay
$16.50-$17.50/hr
Start Date
June 22nd
Requirements
- High school diploma or equivalent required
- 1+ years' experience in claims processing, travel, insurance, or customer service
- Strong written and verbal communication skills
- Detail-oriented with the ability to manage multiple claims at once
- Comfortable working remotely and using claims management systems
- Customer-first mindset with strong problem-solving skills
Description
Insight Global's client is hiring to support customers filing travel-related and/or bank card related insurance claims. In this fully remote role, you will play a critical part in helping clients navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process.
Day to Day
- Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.)
- Interpret policy coverage and explain benefits clearly to customers
- Communicate with customers via phone and email to obtain information, provide updates, and explain claim outcomes
- Request and review documentation to support claim decisions
- Follow internal workflows to ensure timely, accurate claim resolution
- Meet productivity and quality standards while delivering a positive customer experience