Already filled
Don't miss the next one. Get matching roles delivered to your inbox.
Service Desk
Job summary
Work model
Required Skills & Experience
- 3 years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background
- MUST HAVE A certification
- Must be bilingual (Spanish/English)
- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)
- Experience in call center (30 call/day)
- Ticketing Experience (ServiceNow preferred)
- Experience logging calls from end users
- Excellent Communication Skills
Job Description
Insight Global is seeking a strong Service Desk Technician for a large, enterprise-level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.
This is an ongoing, long-term contract looking to pay $22/hr with conversion to FTE possible.