Application Support Analyst

Job Summary

The Application Analyst will provide hands-on support for enterprise asset management systems, including issue triage, SQL-based data analysis, and system troubleshooting. In addition to resolving day-to-day issues, this role plays a key part in identifying opportunities for innovation and continuous improvement across systems, data processes, and reporting. The analyst will partner with field teams and IT stakeholders to enhance system performance, improve usability, and drive more effective use of asset and maintenance data.

Location and Duration

• Location: Remote (occasional visits to Houston, TX for meetings)
• Duration: 6-month contract (possibility of extension)
• Note: No C2C/C2H, position is W2 only.

Duties and Responsibilities

• Provide hands-on support for enterprise Asset Management applications, serving as a primary point of contact for business users to troubleshoot issues and ensure effective system utilization.
• Triage and resolve system and data issues by performing SQL-based analysis, validating data, and identifying root causes in coordination with IT and vendor partners.
• Partner closely with field operations, Asset Management, and other business stakeholders to understand challenges, gather context, and translate operational needs into system improvements.
• Support testing, validation, and implementation of system fixes, enhancements, and new functionality, ensuring solutions meet business needs and operational workflows.
• Act as a liaison between business and IT teams, helping to prioritize issues, communicate impacts, and ensure alignment on solutions.
• Analyse system usage and operational processes to recommend and support innovative solutions that improve how applications and data enable business outcomes.
• Develop and maintain documentation, including job aids, troubleshooting guides, and support procedures to improve user adoption and consistency.

Required Qualifications

• 3--7 years of experience in an Application Analyst, Support Analyst, or similar role.
• Working knowledge of SQL, including writing queries for analysis and troubleshooting.
• Strong analytical and problem‐solving skills with high attention to detail.
• Excellent written and verbal communication skills; able to work effectively with cross‐functional teams.
• Proven ability to manage multiple priorities and work independently in a fast‐paced environment.
• Ability to work closely with business stakeholders to understand operational challenges and translate them into system or data solutions.
• Experience supporting an enterprise application (Asset Management, ERP, CMMS, or similar preferred).

Education

• Bachelor's degree in Business, Information Systems, Engineering, or a related field preferred, or equivalent relevant experience.

Preferred Qualifications

• Experience supporting a fleet organization preferred.
• Experience using GitHub Copilot or similar AI-enabled development tools preferred.