Technical Support Specialist - IT focused

Requirements

Must have:

• Demonstrated experience in technical support positions with advanced troubleshooting abilities across various operating systems (Windows, macOS, Linux)
• Proficient in computer management encompassing hardware setup and software installations
• Familiar with the Microsoft Office suite and other productivity software
• Strong grasp of computer networking principles including LAN, VPNs, firewalls, and network security practices
• Experience with help desk ticketing systems such as ServiceNow or Jira for tracking and resolving issues
• Understanding of IT infrastructure elements including servers, switches, routers, and the BMC Remedy platform
• Exceptional communication skills to articulate technical concepts to non-technical individuals
• Capable of effectively prioritizing tasks in a fast-paced environment while ensuring high-quality service delivery

Responsibilities:

• Deliver specialized technical support to end-users concerning hardware, software, operating systems (Windows, macOS, Linux), and networking issues
• Diagnose and resolve software-related challenges associated with applications such as Microsoft Office and help desk tools like ServiceNow, Jira, and BMC Remedy
• Aid in computer management functions including setup, configuration, upgrades, and maintenance of desktops and laptops
• Facilitate computer networking tasks involving LAN (Local Area Network), VPN (Virtual Private Network), firewall setups, and connectivity problems
• Supervise computer hardware components like peripherals, printers, and BMC servers to maintain peak performance
• Keep IT support documentation up-to-date, including incident logs and ticketing systems, to monitor the progress of issue resolutions
• Team up with colleagues to enhance IT infrastructure stability and enforce best practices for desktop support and security measures

Company:

We are looking for a dynamic and motivated Technical Support Specialist to join our innovative IT team. In this role, you will be crucial in resolving technical issues, managing computer systems effectively, and providing excellent customer service. We offer competitive pay of up to $40.20 per hour, along with benefits such as a 401(k), dental and health insurance, and paid time off. Join us remotely and bring your passion for IT support and customer service to a vibrant team dedicated to delivering reliable technology solutions!