About Jobactive GmbH\n\nJobactive GmbH stands for competence and passion in various areas of personnel management, whether personnel consulting, recruitment, or placement. We provide our renowned clients with employees during personnel shortages and seasonal peaks.\n\nFor our client, an established multinational banking and financial services institution, we are currently looking for a Customer Service Representative (m/f/d) in Neuss.\n\n### Customer Service Representative (m/f/d) in Neuss\n\nKey Information Upfront:\n\n* Permanent contract\n* 60% Home office\n* Salary: €36,000 - €42,000 depending on qualifications\n* Employee restaurant with breakfast and lunch – fresh, regional, and sustainable\n* Ergonomic offices, modern equipment, retreat rooms\n\n### Your Responsibilities:\n\n* Handling inbound merchant telephony and answering all merchant inquiries, as well as internal forwarding if necessary (mostly status inquiries: Have my documents been received? When will my request be decided/processed? etc.)\n* Processing merchant inquiries via email, analogous to telephone, but in written form\n* For processing: Activities in operational daily business, such as assisting with mail management and pre-processing files\n\n### Your Profile:\n\n* Confident use of MS Office applications\n* Commercial apprenticeship and initial experience\n* Conscientious and meticulous team player with high social competence\n* Project language is German\n\nIf interested, we look forward to receiving your application (CV and certificates), preferably by email to [email protected]. Thank you.\n\nAljona Schweizer\nSenior HR Consultant\n\nFor further questions:\n* Tel: +49 211 8774 4516\n* Mobile: +49 151 402691 25\n* Email: [email protected]\n\nFeel free to follow us on social media channels.\n\nWe look forward to receiving your application documents. Seize your chance and dare to apply!\n