This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deal Operations professional based in the United States.
As a Deal Operations professional, you will play a critical role in accelerating revenue growth by overseeing the full commercial lifecycle from proposal development through contract execution. Acting as a strategic partner to Sales, Legal, Finance, Security, and other cross-functional teams, you will ensure deals move efficiently while maintaining compliance, protecting business interests, and optimizing commercial outcomes. This position combines operational excellence, commercial strategy, contract management, and process improvement in a fast-paced SaaS environment.
Accountabilities
- Manage the end-to-end proposal, RFP, and RFI response process, ensuring high-quality, accurate, and timely submissions.
- Coordinate input from cross-functional stakeholders to develop compelling commercial proposals aligned with customer requirements and business objectives.
- Maintain and continuously improve proposal content libraries, templates, pricing guidance, and reusable resources.
- Partner with sales teams to structure deals, develop pricing strategies, and balance customer needs with business objectives.
- Own CRM governance and data quality processes, ensuring accurate deal information and adherence to workflows.
- Manage approval processes for pricing, discounting, contract terms, and non-standard deal structures.
- Oversee contract execution from initial draft through signature, ensuring all agreements reflect approved commercial terms.
- Serve as a key point of contact during the contracting phase, facilitating communication between customers and internal stakeholders.
- Conduct initial contract reviews, coordinate redline processes, and route contractual issues to appropriate teams.
- Drive continuous process improvement initiatives across proposal management, deal operations, and commercial workflows.
- Identify opportunities to leverage automation and AI-powered solutions to improve scalability.
- Analyze deal performance and operational metrics to identify bottlenecks and implement data-driven improvements.
- Maintain process documentation, approval frameworks, and operational playbooks.
Requirements
- 3--5 years of experience in Deal Desk, Deal Operations, Sales Operations, or related roles within a B2B SaaS environment.
- Proven experience managing RFPs, RFIs, proposals, and commercial documentation.
- Strong background overseeing contract workflows, including quote validation, approval routing, redlining, and execution.
- Experience negotiating commercial terms with enterprise customers.
- Demonstrated ability to enforce operational processes across cross-functional teams.
- Hands-on experience with CRM platforms (Salesforce preferred) and CPQ solutions.
- Experience using Contract Lifecycle Management (CLM) systems such as Ironclad or SpotDraft.
- Strong commercial acumen regarding pricing models, contract structures, and business risk.
- Ability to interpret contractual language and coordinate reviews with legal and finance stakeholders.
- Excellent communication skills and strong organizational, analytical, and problem-solving abilities.
- Ability to thrive in a fast-paced, high-growth environment.
Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Life and AD&D insurance.
- Supplemental insurance options (accident, hospital, critical illness).
- Health Savings Account (HSA) eligibility.
- Access to financial advisory services.
- Equity participation opportunities.
- Flexible discretionary paid time off program.
- Paid parental leave.
- 401(k) retirement savings plan.
- Flexible working hours.
- Fully remote-first work environment.
- Paid company holidays.
- Access to digital mental health and therapy support.
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