Quality Assurance Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Assurance Supervisor based in the United States.

This role is a key leadership position within a fast-paced mortgage quality assurance environment, focused on ensuring accuracy, compliance, and operational excellence across loan review processes. You will oversee a team of QA auditors, guiding daily performance and ensuring timely delivery of high-quality audit results. The position plays a critical role in maintaining adherence to federal, state, and investor guidelines while supporting continuous improvement initiatives. You will collaborate closely with cross-functional teams to identify risks, enhance controls, and improve reporting quality. With strong visibility across operations, this role directly contributes to the integrity and efficiency of lending processes. It is well-suited for a detail-oriented leader who thrives in regulated, metrics-driven environments and values both compliance and team development.

Accountabilities

• Supervise and guide QA Auditors and Team Leads, ensuring workload balance, performance alignment, and timely completion of audit deliverables.
• Oversee compliance with investor, agency, and regulatory quality control standards, ensuring all loan reviews meet required guidelines.
• Review, validate, and approve audit outputs while coaching team members on complex or high-risk findings.
• Monitor production metrics, identify trends, and prepare reports and analyses to support departmental decision-making and continuous improvement.
• Identify potential fraud indicators and escalate risks appropriately while supporting corrective action plans.
• Support vendor management, internal/external audit preparation, and departmental process improvement initiatives.
• Contribute to training efforts, system administration, and policy updates to ensure ongoing operational alignment and efficiency.

Requirements

• Bachelor's degree in a related field or equivalent professional experience.
• Minimum 4 years of experience in mortgage quality assurance/quality control, including at least 2 years in a supervisory or lead role.
• Strong knowledge of mortgage QC frameworks and investor guidelines (FNMA, FHLMC, FHA, VA, USDA).
• Experience managing teams in a deadline-driven, high-volume, and metrics-focused environment.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with audit or loan review systems.
• Strong communication and leadership abilities, with a focus on coaching, training, and team development.
• Ability to manage multiple priorities, adapt to change, and maintain accuracy under pressure in a remote work environment.

Benefits

• Competitive annual salary range: $72,998 - $109,497 (based on experience and location factors)
• Comprehensive medical, dental, and vision insurance
• Life insurance, AD&D, and long-term disability coverage
• 401(k) retirement plan with employer match
• Remote work flexibility (100% work-from-home role)
• Paid time off and standard employee leave benefits
• Opportunities for professional development and internal training
• Collaborative, values-driven work culture focused on integrity, excellence, and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.