Senior Manager of CS Enablement

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of CS Enablement in the United States.

This is a strategic leadership opportunity for an experienced enablement professional passionate about driving customer success performance at scale. In this role, you will design and lead impactful enablement programs that help post-sale teams strengthen customer relationships, improve retention, and identify growth opportunities.

Accountabilities

• Lead the strategy, development, and execution of Customer Success enablement programs from initial needs analysis through delivery, reinforcement, and performance measurement.
• Design engaging and practical learning experiences focused on improving customer conversations, account management, renewals, and expansion opportunities.
• Build scalable reinforcement systems including coaching frameworks, workflow tools, peer learning initiatives, and structured practice programs.
• Partner closely with Customer Success leadership and frontline managers to align enablement initiatives with business goals and operational priorities.
• Participate in team meetings, account reviews, and customer strategy discussions to stay connected to field realities and evolving customer dynamics.
• Analyze insights from tools such as Gong, Salesforce, and enablement platforms to identify skill gaps, performance trends, and areas for improvement.
• Develop field-ready resources and content supporting executive business reviews, customer adoption, risk mitigation, and account expansion strategies.
• Facilitate workshops, coaching sessions, role-plays, and scenario-based learning programs to strengthen customer-facing capabilities.
• Manage multiple enablement initiatives simultaneously while maintaining clear communication, prioritization, and stakeholder alignment.
• Track and evaluate program effectiveness using performance metrics such as retention trends, expansion rates, engagement metrics, and manager feedback.

Requirements

• Minimum of 7 years of experience in Customer Success Enablement, Sales Enablement, or post-sale revenue-focused roles with direct ownership of program design and delivery.
• Strong background in programmatic advertising, Connected TV, digital media, AdTech, SaaS, or closely related industries.
• Deep understanding of Customer Success methodologies including value realization, executive business reviews, account expansion, and at-risk account management.
• Familiarity with account health and qualification frameworks such as MEDDICC.
• Proven ability to facilitate training sessions and engage experienced customer-facing professionals with practical, high-impact content.
• Hands-on experience using platforms such as Gong, Salesforce, WorkRamp, and Highspot.
• Strong analytical, organizational, and communication skills with the ability to translate business insights into actionable enablement programs.
• Experience collaborating cross-functionally with leadership teams and embedding enablement into day-to-day operational workflows.
• Ability to manage multiple projects in a fast-paced, remote-first environment while maintaining attention to detail and execution quality.
• Preferred experience as a Customer Success Manager, Account Manager, or onboarding specialist within AdTech, SaaS, or Connected TV environments.
• Familiarity with campaign performance discussions, attribution methodologies, renewal strategies, and performance-driven customer conversations is highly valued.

Benefits

• Fully remote work environment within the United States.
• Flexible vacation policy to support work-life balance.
• Additional annual vacation allowance for travel-related expenses.
• Three-day weekend every month of the year.
• Competitive compensation package.
• Comprehensive healthcare coverage fully funded by the employer.
• 401(k) retirement savings plan.
• Flexible Spending Accounts (FSA) for medical, dental, and dependent care expenses.
• Access to professional coaching, therapy services, and career development resources.
• Collaborative, people-first culture focused on innovation, growth, and employee well-being.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

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