Powertrain Call Center Agent

About the Role

Are you an automotive technician tired of working with wrenches and ready for a career change where you can put all your knowledge to use?

Kelly Services, in partnership with Nissan, is currently seeking an experienced Powertrain Mechanic to work in their Powertrain Call Center, validating and authorizing technician diagnoses.

Why You Should Apply

This is a full-time, hourly, virtual/work-from-home opportunity with an internationally recognized brand, offering growth potential.

• Pay: $24/hour, $25/hour for Master ASE Certified technicians.
• Sign-On Bonus: $1,000 bonus paid after 30 days of employment.
• Schedule: Monday-Friday, with availability required between 7 am-7 pm CST. An 8-hour shift will fall within this window.
• Overtime: Occasional Saturdays required, compensated at time and a half.

Responsibilities

In this position, you will:

• Protect the Nissan/Infiniti ownership experience by validating technician diagnoses.
• Assist dealership personnel with Nissan/Infiniti policies and procedures.
• Provide excellent customer service via phone, email, chat, etc.
• Must possess strong communication skills and the confidence to stand by your decisions.
• Offer claim support to Nissan and Infiniti dealerships.
• Adjudicate warranty claims for timely and accurate payment.
• Utilize resources such as Technical Service Bulletins, Electronic Service Manuals, and Campaign publications.

Qualifications

• Thorough knowledge of vehicle maintenance and repair, including proficiency with technical service manuals and tools.
• Three or more years of "hands-on" automotive repair experience. Dealership experience is a plus.
• ASE Master preferred; must hold A1, A2, and A6 certifications.
• Computer Skills: Ability to work with multiple computer screens and a typing speed of 35 WPM or better.

Benefits

• Weekly Pay
• 16 Paid Holidays
• 2 Weeks Paid Time Off (accumulated)
• Enhanced Medical Benefits
• Kelly Perks Discount Program

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an automotive call center representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life---just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.