Workforce Management Analyst

Workforce Management Analyst

Kelly® is seeking a Workforce Management Analyst to join a leading healthcare company. This is a part-time, 20-hour per week position with a pay rate of $48.27 per hour.

Why You Should Apply:

• Flexibility: Enjoy a fully remote position for a balanced work-life schedule.
• Team Collaboration: Be part of a dynamic team supporting call center operations and process optimization.
• Platform Experience: Gain valuable experience transitioning to the IEX Workforce Management platform.
• Efficiency Enhancement: Collaborate with operations leadership and employees to improve efficiency and performance.

Typical Day:

As a Workforce Management Analyst, you will:

• Manage daily time tracking reports, review necessary changes, and report trends or issues to leadership.
• Recognize and initiate the escalation process for system outages and submit problem tickets to the help desk.
• Interact with operations leadership and employees to ensure a balance between business and employee needs.

Ideal Candidate:

This role might be an outstanding fit if you have:

• 5+ years of workforce management experience in a call center setting, including reporting and analytics.
• Previous experience with IEX Workforce Management or similar platforms (AWS or Avaya).
• Proficiency in advanced Microsoft Excel and Microsoft Access.
• VB and SQL skills are a plus.

What Happens Next:

If your skills and experience align, you'll proceed to the next steps. Even if this position doesn't work out, you'll remain in our network, expanding your opportunities with access to all our recruiters.

Kelly is dedicated to helping you find your next career move. Apply today!

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Benefits and Perks:

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information.

About Kelly:

Work changes everything. At Kelly, we're obsessed with where it can take you. We're dedicated to providing you with limitless opportunities to enrich your life.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants. We comply with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.