Client Service Representative - HYBRID

Job Summary

LabCorp is seeking a Client Service Representative to join their team!

Schedule

• Days: Monday - Friday
• Time: 6:00 AM - 2:30 PM Pacific Standard Time Zone

Location

• Type: Hybrid
• Work Address: 550 17th Ave. Suite 300. Seattle, WA 98122

Job Duties and Responsibilities

• Serve as a liaison between LabCorp, customers, and patients.
• Understand lab operations across various departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with both internal and external customers.
• Clarify and confirm customer needs to provide effective solutions.
• Meet established productivity, quality, and service standards.
• Identify root causes of issues and help prevent their recurrence.
• Multi-task effectively in a dynamic environment.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies according to standard operating procedures.
• Support initiatives aimed at improving customer satisfaction and overall performance.
• Maintain accurate records and CRM data in compliance with HIPAA regulations.
• Troubleshoot basic technical issues to minimize operational disruptions.
• Participate in activities designed to enhance customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent.
• 1 or more years of experience in a customer service role.

Preferred Qualifications

• Associate degree.
• 1 or more years of experience in a medical background.
• 1 or more years of experience in a contact center or call center environment.
• 1 or more years of experience working in the healthcare industry (e.g., physician's office, hospital).

Additional Job Standards

• Reliable internet with a compatible provider (minimum 50 Mbps download speed).
• 1+ years of experience with software such as Microsoft Office, Verint, Salesforce, or LIS.
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to independently troubleshoot and resolve basic technical issues.
• Strong verbal and written communication skills with active listening abilities.
• Courteous demeanor with a strong customer service focus.
• Organized with effective time management skills in a multitasking environment.
• Self-motivated with the ability to learn and apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with the ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.

This role involves interacting with physician offices, hospital laboratories, patients, and internal customers to ensure accurate and efficient addressing of all client needs. Responsibilities include providing patient test results, technical information (specimen requirements, test turnaround times), and investigating complex problems to provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be an excellent communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and capable of thriving in a fast-paced environment. Certain ISPs may not support required VPN device or device management tools due to system compatibility and security protocols.

Pay Range

$21 - $25 per hour. All job offers will be based on a candidate's skills, prior relevant experience, and the terms of the collective bargaining agreement between Dynacare Northwest, Inc. and United Food and Commercial Workers Union, Local 21.

Benefits

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including: Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays), Sick Leave (0.0333 hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement, and the Employee Stock Purchase Plan.

If you are looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Employment decisions are based on the needs of the business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply.

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