Customer Service Support Representative (Remote)

Job Summary

Labcorp is a global leader in diagnostic testing and drug development solutions. We are seeking a remote Customer Service Representative to join our team.

Application Window Closes: April 25, 2026

Schedule: Monday - Friday, 8:30 AM - 5:00 PM Eastern Standard Time

Responsibilities

• Serve as a liaison between LabCorp, customers, and patients.
• Maintain a comprehensive understanding of lab operations across departments.
• Resolve routine requests using internal systems and established procedures.
• Communicate professionally with both internal and external customers.
• Accurately clarify and confirm customer needs to provide effective solutions.
• Meet established productivity, quality, and service standards.
• Identify root causes of issues and contribute to preventing their recurrence.
• Demonstrate effective multitasking abilities.
• Research and resolve complex inquiries using various databases.
• Review test forms for accuracy and correct discrepancies in accordance with standard operating procedures.
• Support initiatives aimed at improving customer satisfaction and overall performance.
• Maintain accurate records and CRM data in compliance with HIPAA regulations.
• Troubleshoot basic technical issues to minimize service disruptions.
• Participate in activities designed to enhance customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent.
• 2+ years of experience in a customer service role.
• 1+ year of experience working in a contact center or call center environment.

Preferred Qualifications

• Associate degree.
• 1+ year of experience in a medical background.
• 1+ year of experience working in the healthcare industry (e.g., physician's office, hospital).

Additional Job Standards

• Reliable internet connection with a compatible provider (minimum 50 Mbps download speed).
• 1+ years of experience with software such as Microsoft Office, Verint, Salesforce, or LIS.
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and proficient typing.
• Ability to independently troubleshoot and resolve basic technical issues.
• Excellent verbal and written communication skills, with active listening abilities.
• Courteous demeanor with a strong focus on customer service.
• Organized with effective time management skills in a multitasking environment.
• Self-motivated with the ability to learn and apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure complete issue resolution.
• Team-oriented with the ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.

This role involves interacting with physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are met accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information (e.g., specimen requirements, test turnaround times), or investigate and resolve complex problems, all while delivering a world-class customer experience. The ideal candidate will be an exceptional communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and capable of thriving in a fast-paced environment. Note: Certain internet service providers may not support required VPN device or device management tools due to system compatibility and security protocols.

Pay Range: $17.75 - $23.00 per hour. All offers are based on candidate skills, relevant experience, applicable degrees/certifications, internal equity, and market data.

Benefits: Employees scheduled for 20+ hours/week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO/FTO, Tuition Reimbursement, and Employee Stock Purchase Plan. Employees scheduled for less than 20 hours, Casual, Intern, and Temporary employees are eligible only for the 401(k) Plan. Specific schedules may affect PTO/FTO eligibility.

Apply today for a career offering growth, development, professional challenge, and the chance to make a real difference!

Labcorp Is Proud To Be An Equal Opportunity Employer. We encourage inclusion and belonging and do not tolerate harassment or discrimination. Employment decisions are based on business needs, qualifications, and merit. Qualified applicants receive consideration without regard to race, religion, color, national origin, sex, family status, marital status, sexual orientation, gender identity, age, veteran status, disability, or genetic information. Arrest and conviction records are considered in accordance with applicable law.

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