NICE Developer

Job Summary For NICE Developer

• Role: NICE Developer (2 3 Openings)
• Location: Remote (EST/CST preferred; Detroit Metro/Dearborn, MI a plus)
• Type: Contract (long-term potential)
• Schedule: EST/CST hours

Summary Of Responsibilities

• Design, develop, and implement NICE CXone (or NICE inContact) solutions.
• Build and maintain IVR call flows and routing logic.
• Integrate NICE platforms with backend systems and APIs (REST/SOAP).
• Support migration from Cisco-based contact center systems to NICE.
• Troubleshoot and optimize contact center workflows within NICE environments.
• Collaborate with cross-functional teams (infrastructure, product, business stakeholders).
• Develop and promote best practices and standards for NICE development.

Summary Of Required Qualifications

• Hands-on experience with NICE platforms (CXone/inContact).
• Strong knowledge of contact center technologies and call flow development.
• IVR design, scripting, and integration experience.
• Proficiency in API and backend integrations (REST/SOAP).
• Enterprise environment and large-scale system experience.
• Strong troubleshooting and debugging skills in NICE environments.

Nice To Have

• Experience migrating from Cisco to NICE platforms.
• Familiarity with scripting languages used in NICE.
• Experience with workforce optimization (WFO) tools in NICE.
• Background in financial services or large enterprise environments.
• Proximity to Dearborn/Detroit area for team alignment.

Additional Notes

• Fully remote role; EST/CST candidates strongly preferred.
• High-impact position tied to a major enterprise transformation initiative.