Operations Manager (Level)
About Level Workforce, LLC
Level Workforce is an innovative consulting and workforce solutions agency dedicated to empowering businesses and business owners in the construction, real estate and finance industries. With over 25 years of combined industry experience, we are passionate about helping clients achieve their goals through strategic guidance, streamlined processes, and operational excellence.
Our team of seasoned professionals offers a range of consulting services, from business advisory to executive hands-on consulting, and staffing solutions to help develop tailored solutions that address our client's unique challenges and goals. We take a client-first approach and prioritize communication, collaboration, and transparency to ensure that our clients feel supported throughout their engagement with us.
THE LEVEL WORKFORCE MISSION
To help businesses build, optimize, and lead their operations. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape. We are committed to helping our industry modernize by implementing automations, sharing our expertise, and facilitating cultural and organizational changes.
Position Details
- Type: 1099 Contract
- Location: Hybrid Remote position; Atlanta metro based; 1-3 in-person meetings required per month (Sandy Springs, GA)
- Hours: Part-time 10-25 hours per week (with growth path to full time)
- Compensation: Compensation is expected to range from $60--$100 per hour depending on experience, qualifications, and demonstrated ability to lead operational systems, profitability, and organizational growth.
- Reports To: CEO/Chief Development Officer
Position Overview
Level Workforce is seeking an Operations Manager to serve as the central coordinator, systems leader, and operational backbone of the organization. This is one of the most critical positions within the company, responsible for helping define, refine, and continuously improve the systems, processes, and operational infrastructure that drive growth, profitability, service quality, and client satisfaction.
The Operations Manager will provide operational oversight and coordination across all of Level's core practice groups:
- Marketing & Sales
- Operations
- Workforce Strategy (HR & Recruiting)
- Finance & Accounting
This role is ideal for a highly organized, systems-oriented professional who thrives in a fast-paced, entrepreneurial environment and enjoys building structure, accountability, and scalability. The successful candidate will bring experience from a professional services, consulting, staffing, or project-based services environment where utilization, profitability, client success, and operational excellence are critical drivers of performance.
Core Responsibilities
Operational Leadership
- Define, document, and improve company processes, workflows, and operational standards.
- Create accountability systems that improve execution across the organization.
- Lead continuous improvement initiatives and identify opportunities for greater efficiency.
- Monitor service quality, operational consistency, and client satisfaction.
- Help build scalable systems that support future growth.
Technology, Systems & Automation
- Optimize and manage core business platforms including Microsoft 365, Basecamp, Dropbox, and Clockify.
- Identify opportunities to streamline systems and reduce unnecessary software expenses.
- Evaluate and implement workflow automation and AI-driven solutions.
- Stay current on emerging technologies and best practices in business operations.
- Utilize tools such as ChatGPT, Claude, and other AI platforms to improve efficiency, communication, and overall business performance.
Client & Practice Operations
- Coordinate client onboarding, agreements, renewals, and related documentation.
- Collaborate with practice leaders to develop and manage scopes of work.
- Monitor utilization, staffing allocations, budgets, and project profitability.
- Ensure effective communication and collaboration across practice groups.
- Support client retention and account growth initiatives.
Staff Development & Resource Planning
- Monitor consultant utilization and organizational capacity.
- Assist with workforce planning and staffing coordination.
- Help identify resource gaps, hiring needs, and development opportunities.
- Support directors in managing performance and workload balancing.
Financial Accountability
The Operations Manager will play a significant role in the financial performance of the business and will work closely with leadership to improve profitability, resource utilization, and client retention.
Key areas of accountability include:
- Gross profitability
- Revenue growth
- Consultant utilization
- Client retention and expansion
- Project and engagement profitability
- Resource allocation and workforce planning
Executive Reporting & Business Performance
- Lead weekly leadership meetings and operational reviews.
- Maintain scorecards, dashboards, and key performance indicators.
- Provide regular reporting and recommendations to executive leadership.
- Elevate issues requiring strategic decision-making.
- Monthly profitability views by client and practice group
Ideal Candidate Profile
Preferred experience in:
- Professional services organizations
- Consulting firms
- Staffing or workforce solutions companies
- Construction-related businesses
- Real estate or project-based service organizations
Core Competencies
- Systems thinking and process improvement
- Strong organizational and project management skills
- Financial and operational awareness
- Excellent written and verbal communication
- Technology adoption and optimization
- Change management
- Client relationship management
- Ability to balance strategic planning with hands-on execution
Technology & AI Experience
Candidates should be comfortable leveraging modern technology and AI tools to improve business performance. Experience with Microsoft 365, workflow automation, ChatGPT, Claude, and similar platforms is strongly preferred.
Education
Bachelor's degree preferred in:
- Business Administration
- Management
- Accounting or Finance
- Engineering
- Construction Management
Success Metrics
Success in this role will be measured by:
- Development and utilization of consultants and staff
- Improvement of systems, processes, and operational efficiency
- Revenue growth and client expansion
- Gross profitability
- Client satisfaction and retention
Qualifications
- 5 years of experience in operations, business management, consulting, professional services, staffing, or a related field.
- Proven experience improving processes, systems, and organizational efficiency.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Demonstrated ability to analyze operational and financial data to support business decisions.
- Experience working with technology platforms, business systems, and workflow automation tools.
- Strong communication, collaboration, and relationship management skills.
- Comfortable working in a growing, entrepreneurial environment with evolving priorities.
Future Opportunities
- W-2 conversion
- Healthcare and retirement benefits
- Business Unit Leader, Vice President or President of Level Workforce responsibilities
Benefits of Working with Level Workforce
At Level Workforce, we go beyond just providing a job---we offer a platform for growth, independence, and long-term success as a 1099 contractor.
- Flexible Schedule: Take control of your time.
- Established Brand & Resources: Operate within a trusted brand while maintaining your independence.
- Professional Growth & Networking: Join a network of experienced professionals and gain mentorship.
- Impact-Driven Work: Work with businesses that need real solutions.