Sr Technical Project Manager

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery.

The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Program Leadership & Deal Orchestration

• Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
• Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
• Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution.

Governance, Risk & Issue Management

• Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
• Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
• Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
• Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.

Cross‑Functional Leadership & Stakeholder Management

• Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
• Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
• Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
• Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.

Process Improvement & Scaling the Front Door

• Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
• Standardize presales program management artifacts, workflows, and governance practices.
• Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
• Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness.

What We Look For in a Candidate

Required Qualifications

• Typically with 6 years of experience. Bachelor's Degree. 4 with a Master's Degree.
• Experience leading complex, cross‑functional programs in operational or presales environments.
• Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility.
• Background working closely with Sales, Operations, Finance, Legal, and Delivery teams.
• Familiarity with governance frameworks, intake models, or enterprise operating models is a plus.
• Strong program and project management discipline, with the ability to drive structure in ambiguous environments.
• Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation.
• Ability to translate complex information into clear, executive‑ready insights.

Preferred Qualifications

• High level of comfort influencing without authority and navigating matrixed organizations.
• Clear, confident communicator with the ability to engage both working teams and leaders.
• Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums.
• Comfortably challenging assumptions and surfacing risks constructively.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

• $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks.

Additional Information

• Requisition #: 342147
• Background Screening: Required.
• Equal Employment Opportunities: Committed to providing equal employment opportunities.
• Privacy Notice: Visit https://jobs.lumen.com/global/en/privacy-notice for details.
• Disclaimer: Job responsibilities are subject to change based on business needs.
• Fraud Warning: Lumen does not require payment from applicants.
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