Help Desk Support I (Junior)

Job Summary

Our client is seeking a Help Desk Support Analyst to join their team. The ideal candidate will possess 1-3 years of experience troubleshooting both hardware and software applications.

Job Details

Location: Pittsburgh, PA Pay Range: $17/hour

Schedule & Flexibility

Candidates will begin with a Mon-Fri, 8am-5pm training schedule for 4-6 weeks. Post-training, flexibility is required to work any shift based on business needs and staffing changes. While efforts are made to maintain consistent shifts, schedule adjustments may occur for both FTE and contract employees.

Core Service Desk hours are 6am-1am Monday-Saturday and 8am-7pm on Sunday. Shifts will vary within these core hours, potentially including Sunday-Thursday or Tuesday-Saturday work weeks. Remote and hybrid models are available based on shift times.

• Early Shifts (starting before 11am): Onsite Tuesdays, Wednesdays, and Thursdays; remote other days.
• Late Shifts (starting 11am or after): Fully remote.

Local candidates are preferred due to onsite training and support requirements.

Qualifications

An Associate's degree is strongly recommended. Candidates with significant experience in tech support will also be considered, including experience with:

Technical Skills

• Desktop/Client Support: Windows desktop/laptop, MacBook, server, imaging services.
• Retail Support: Registers, pin pads, handheld PDT devices.
• Basic User & Application Support: Password resets (Active Directory), multi-factor authentication, VPN connectivity.

Soft Skills

• Strong Customer Service Skills: Excellent written and verbal communication, ability to de-escalate situations, and maintain professionalism under pressure.

Experience Requirements

• Proven experience using ticketing systems.
• Experience writing technical support reports and documentation.
• Broad knowledge and proficiency with popular operating systems, application software, desktop/laptop computers, printers, and networks.

Next Steps

If this role interests you, please click "Apply Now." A recruiter will contact you to discuss this exciting opportunity. We look forward to hearing from you!

About ManpowerGroup

ManpowerGroup® (NYSE: MAN), a leading global workforce solutions company, empowers organizations to transform in a rapidly evolving world of work. We achieve this by sourcing, assessing, developing, and managing the talent that drives their success. Annually, we create innovative solutions for hundreds of thousands of organizations, providing them with skilled talent while facilitating meaningful, sustainable employment for millions across diverse industries and skill sets. Our expert family of brands — Manpower, Experis, Talent Solutions, and Jefferson Wells — delivers substantial value to candidates and clients in over 75 countries and territories, with a legacy spanning more than 70 years. We are consistently recognized for our commitment to diversity, including being a best place to work for Women, Inclusion, Equality, and Disability. In 2022, ManpowerGroup was honored as one of the World's Most Ethical Companies for the 13th consecutive year, reinforcing our position as the preferred brand for in-demand talent.

ManpowerGroup is dedicated to fostering equal employment opportunities within a professional, high-quality work environment. It is our policy, and that of all our subsidiaries, to recruit, train, promote, transfer, pay, and undertake all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other characteristic protected by applicable law.