MA

Senior Manager, Technology Product Management UXL-GraphQL (MULTIPLE POSITIONS) - Bethesda, MD

Job summary

Bethesda

Work model

Hybrid
1 week ago
Job description

Job Description

Marriott International, Inc. is seeking candidates for the position of Senior Manager, Technology Product Management UXL-GraphQL (MULTIPLE POSITIONS) in Bethesda, MD.

Duties

  • Support technologies that deliver customer, product, and developer experiences for the UXL platform, supporting consumer and contributor enablement for stakeholders (e.g., Digital Channels, Associate Channels, EAPI, Domain API).
  • Collaborate with business partners and technical teams to maintain a well-groomed product backlog of features, including refined user stories with solid technical solutions ready for development.
  • Manage the product end-to-end, from discovery and user story refinement through to supporting engineering and operations to ensure customer satisfaction goals are met.
  • Demonstrate leadership in a highly matrixed environment, managing multiple stakeholders and competing priorities.
  • Bridge technical and business efforts, bringing a product mindset to API product management.
  • Drive the development and implementation of enhancements or new capabilities from conception to launch, managing trade-offs in complexity and timelines.
  • Manage and execute the integrated multi-year UXL roadmap to drive adoption, platform performance, and customer experience.
  • Support a cross-functional team to champion the benefits of UXL powered by GraphQL technology and GraphQL API products.
  • Bridge innovation across emerging and existing digital products and platforms.
  • Oversee strategic digital partnerships with external and internal stakeholders.
  • Provide clear vision, scope documentation, use cases, and workflows to support development and leverage APIs.
  • Document user experience flows to demonstrate how they relate to GraphQL APIs, supporting consumer onboarding and UXL adoption.
  • Define new product features and optimizations, incorporating them into the UXL product roadmap.
  • Develop new requirements based on platform usage and consumer/contributor needs.
  • Monitor the adoption of best practices and contribute to team development through training, mentoring, and knowledge sharing.
  • Manage day-to-day team activities and serve as the main point of contact for consumer stakeholders.
  • Manage the consumer and contributor onboarding process, gather stakeholder feedback, and introduce improvements.
  • Monitor UXL intake tickets and manage their lifecycle.
  • Measure platform KPIs and report on impact metrics to senior leadership.
  • Evangelize UXL and GraphQL API, providing technical expertise to internal and external teams.
  • Stay up-to-date with technical trends and apply new knowledge to the role.

Requirements

Bachelor's degree or foreign equivalent in Software Engineering, Information Technology, Computer Science, or a related technical field, followed by 6 years of progressively responsible experience in IT application design or development.

Experience must include:

  • 6 years of experience with Agile Development methodologies, product development planning, execution, and tools (including JIRA).
  • 6 years of experience converting business needs into technology requirements.
  • 6 years of experience assessing customer needs, creatively approaching solutions, and influencing appropriate courses of action.
  • 6 years of experience explaining product vision, business objectives, technical feasibility, and requirements in presentations to stakeholders.
  • 6 years of experience leading shared products or technical platforms.
  • 5 years of experience with API technology concepts.
  • 4 years of experience delivering results under challenging conditions, complexity, ambiguity, and aggressive timelines.
  • 1 year of experience directly or indirectly managing teams.

Additional Information

  • Telework: Hybrid position; part-time telecommuting authorized.
  • Salary: $150,426 - $180,700 per year.
  • Location: 7750 Wisconsin Ave, Bethesda, MD, 20814.

About Us

At Marriott International, we are an equal opportunity employer dedicated to welcoming all and providing access to opportunity. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Full-time positions also offer comprehensive health, life, and disability insurance, paid parental leave, and educational assistance. Marriott HQ is committed to a hybrid work environment.