Client Relationship Manager – Quick Service Restaurant Practice

Join Our High-Growth Team

Join a high-growth team at Marsh where innovation, relationship-building, and strategic thinking come together to shape the future of risk management within the Quick Service Restaurant (QSR) industry. We are seeking a driven, consultative, and retention-oriented Client Relationship Manager to lead and expand a portfolio of affinity insurance programs serving some of the most recognized franchise and QSR brands in the country.

This is an opportunity to step into a highly visible role where you will influence client strategy, drive business growth, and partner with industry leaders to deliver tailored risk solutions that create measurable impact. We are open to candidates located near Marsh offices across the United States.

What You'll Do

Drive Client Success & Strategic Partnerships

• Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies.
• Build and strengthen executive-level relationships while ensuring a world-class client experience.
• Lead ongoing program execution with a focus on operational excellence and long-term retention.
• Collaborate across internal teams and carrier partners to deliver innovative, client-centric solutions.

Lead Business Growth Initiatives

• Identify and pursue new business opportunities within the QSR and franchise marketplace.
• Analyze market trends and emerging risks to uncover strategic growth opportunities.
• Support business development efforts through consultative presentations and industry networking.
• Represent Marsh at conferences and trade associations as a visible ambassador of the brand.

Influence Strategy & Innovation

• Help shape the future direction of the affinity practice through strategic thinking and operational leadership.
• Partner with leadership to enhance service offerings and expand market presence.
• Contribute ideas that improve client engagement and operational efficiency.

Mentor & Collaborate

• Support and mentor team members while fostering a collaborative, high-performance culture.
• Partner cross-functionally with colleagues across sales, service, analytics, and operations.

What We're Looking For

• Proven experience in insurance, affinity programs, franchise operations, or client relationship management.
• Strong understanding of the QSR, hospitality, or franchise ecosystem preferred.
• Demonstrated success building trusted relationships and growing strategic accounts.
• Exceptional communication, presentation, and consultative selling skills.
• Entrepreneurial mindset with the ability to think strategically.
• Strong organizational and project management abilities.

Why Join Marsh?

• Opportunity to make a meaningful impact within a growing national practice.
• Exposure to industry-leading clients, executives, and innovative risk solutions.
• Collaborative culture that values growth, mentorship, and strategic thinking.
• Competitive compensation, performance incentives, and comprehensive benefits.

Additional Information

Marsh is committed to a diverse, inclusive, and flexible work environment. We support hybrid work, with colleagues expected to be in their local office or onsite with clients at least three days per week.

The applicable base salary range for this role is $120,500 to $256,700, determined based on experience, skills, location, and other factors. This position may be eligible for performance-based incentives.