Manager - Reporting

Job Summary

Maximus is seeking a Manager - Reporting to support the Federal Student Aid portfolio and oversee the Aidvantage Program. This role leads the organization's reporting and analytics program, ensuring the accurate and timely delivery of operational and performance data. The Manager oversees reporting staff, manages routine and ad hoc reporting, and delivers actionable insights through data analysis, trend reporting, and performance measurement.

Essential Duties and Responsibilities

• Manage a reporting program that gathers, prepares, trends, and analyzes operational activity.
• Oversee the department's daily functions and manage the development of routine and ad hoc reports per contract schedules.
• Evaluate and ensure the provision of necessary operational reporting.
• Provide staff with up-to-date statistics on applicable programs, community resources, and enrollee options.
• Produce contractually required monthly and quarterly project status reports.
• Generate Performance Standards Analysis Reports.
• Coordinate and evaluate subordinate work.
• Develop and maintain reports for areas including Call Center performance.
• Generate reports according to schedules and provide background information and summaries for internal and external use.
• Ensure the accuracy and timeliness of reports in compliance with contract and project requirements.
• Write and optimize complex SQL queries for data extraction and manipulation.
• Utilize Hadoop clusters and SQL Server environments for processing and analyzing large datasets.
• Develop and deliver recurring and ad hoc reports for management and stakeholders, ensuring timely, accurate, and relevant information for business decision-making.
• Leverage SAS and other analytical tools to interpret data and support strategic decision-making.
• Investigate and resolve data quality issues across reports and data pipelines.
• Perform root cause analysis using ad hoc queries to identify anomalies in source systems.
• Conduct data cleaning, validation, and transformation to maintain data integrity.
• Document business processes, technical designs, data dictionaries, and metadata repositories.
• Translate business requirements into system specifications and support testing and implementation.
• Define and verify system scope and objectives to align with organizational goals.
• Ensure all documentation meets organizational standards and is accessible.
• Collaborate with compliance, operations, and legal teams to ensure outbound campaigns meet regulatory and business requirements, and respond to data requests and audits.
• Optimize campaign performance by analyzing results and adjusting parameters such as timing, segmentation, and scripts.
• Use data-driven segmentation to target accounts and optimize dialer campaign effectiveness.
• Track key campaign metrics (e.g., contact rates, recovery rates) and analyze performance trends.
• Refine dialing strategies based on analytical insights and feedback.
• Monitor report queues and respond to user inquiries and support tickets.
• Collaborate with cross-functional teams to gather requirements and deliver technical solutions.
• Design, plan, and execute outbound dialer campaigns supporting collections, due diligence, and remediation initiatives, including campaign launch and ongoing monitoring.
• Analyze campaign performance using key metrics and data-driven segmentation to optimize targeting, timing, scripts, and overall dialing strategies.
• Collaborate with compliance, operations, and cross-functional teams to ensure outbound dialer campaigns align with regulatory requirements and business objectives.
• Perform other duties as assigned.
• Provide technical support to end users regarding data access and reporting tools.
• Troubleshoot system issues, including slow queries and reporting tool malfunctions.
• Assist users in understanding data definitions, reports, and analytical tools through training and documentation.
• Collaborate with IT teams to escalate and resolve technical incidents impacting data systems.

Team Management and Technical Skills

• Experience managing a team of 3.
• Effective delegation skills.
• Tableau Desktop experience.
• Develop SAS code for reporting purposes.
• Participate in working groups to develop call center strategies.
• Respond to data calls from FSA, state audits, FSA audits, compliance, and legal teams.
• Statistician experience is a must.
• Graduate degree in statistics/math or relevant experience preferred.
• Experience with call center data.

Additional Contractual Requirements

• Active 6c clearance preferred.
• Call center and outbound dialer campaign experience required.
• High School Diploma or GED required.
• Must reside in the U.S.
• Must be a U.S. citizen.
• Must pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment contingent upon obtaining and maintaining a favorable clearance.
• Obtaining and maintaining a PIV-I card is required; travel expenses for pickup will be paid by Maximus.

Home Office Requirements

• Hardwired internet (ethernet) connection.
• Internet download speed of 25mbps or higher.
• Private work area and adequate power source.

Minimum Requirements

• Bachelor's degree in a relevant field and 5 years of relevant professional experience, or an equivalent combination of education and experience.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, education, training, experience, expected quality and quantity of work, required travel, external market and internal value analysis, seniority, merit systems, and internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives, as well as program-specific awards. Maximus provides a variety of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process, please contact People Operations at [email protected].

Salary Range

• Minimum Salary: $106,800.00
• Maximum Salary: $124,000.00