Operations Support Coordinator

About the Role

Maximus is seeking an Operations Support Coordinator to join our team and support the New York State Office for People with Developmental Disabilities (OPWDD). OPWDD plays a crucial role in coordinating services for over 128,000 New Yorkers with developmental disabilities. This is a full-time, fully remote position.

Why Join Maximus?

• Work/Life Balance Support: Flexibility tailored to your needs.
• Competitive Compensation: Includes performance-based bonuses.
• Comprehensive Insurance: Medical, Dental, Vision, Prescription, partially funded HSA, Life insurance, and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning: 401K Retirement Savings plan with company matching.
• Paid Time Off: PTO, Holidays, extended sick leave, Short and Long Term Disability coverage.
• Holistic Wellness Support: Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Employee Perks and Discounts: Exclusive benefits and discounts.
• Maximus Wellness Program: Access a range of wellness programs and resources.
• Professional Development: Opportunities for training, workshops, and conferences.

Essential Duties and Responsibilities

• Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointments.
• Perform timely outreach and meet productivity targets for scheduling assessment appointments, documenting all outreach activities for tracking and reporting.
• Assist in coordinating last-minute scheduling changes to ensure assessment appointments are completed and promptly communicate updates to appropriate parties.
• Provide administrative support to Operations Support Management staff.

Minimum Requirements

• High School diploma or equivalent.
• 0-2 years of experience in a customer service environment.

Preferred Requirements

• Some college coursework.
• Prior call center experience.
• 2+ years of experience in community outreach or working with individuals with developmental disabilities.

Home Office Requirements

• Maximus provides company-issued computer equipment.
• Reliable high-speed internet service:
  • Minimum 20 Mbps download speed (50 Mbps if sharing connection).
  • Minimum 5 Mbps upload speed.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Salary Range: $18.50 - $22.00 per hour