Trainer I(Remote and Temporary)

Maximus is currently seeking a Virtual Trainer 1 (Remote) for our FEMA, CSR classes. This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training, continuing education, and return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need, requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, (5) days per week anytime between the hours of 6:30AM-11PM EST (including weekends).

This is a temporary position.

Essential Duties and Responsibilities

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner.
• Follow all company, program, and department standard operating procedures and deliver training materials/curriculum according to established guidelines.
• Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance.
• Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects.
• Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified.
• Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines.

Minimum Requirements

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3 years of leadership and/or training experience required.
• Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required.
• At least one (1) year of experience with delivery of classroom training within the last five (5) years required.
• At least one (1) year of customer service experience required.
• High degree of flexibility and ability to effectively prioritize and complete multiple tasks.
• Ability to work independently as well as in a team environment.
• Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence.
• Excellent presentation and public speaking skills.
• PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint.
• Skilled in adult learning.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Professional demeanor and attitude.
• Strong problem-solving skills.
• Experience in federal agency health or social services highly preferred.
• Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary.
• Must be a US Citizen.
• Ability to pass a Federal Government Clearance.
• Ability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends).

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity.
• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router.
• Private and secure work area and adequate power source.
• Must currently and permanently reside in the Continental US.
• Must have a smartphone which will be required to log into Maximus systems.

Maximus is an equal opportunity employer.

Salary Information

• Minimum Salary: $20.44
• Maximum Salary: $36.32