Automotive Customer Retention Specialist

About Holman

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Total Compensation and Benefits

At Holman, your total compensation goes beyond your paycheck. We are proud to offer benefits to position you for success and provide a rewarding career for you and your family, including:

• Health, Dental, Life, and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) with Employer Match
• Paid Time Off
• Tuition Reimbursement
• Exclusive pricing and concierge sales support on new and used vehicles

Responsibilities

• Create appointments or turn over engaged portfolio customers for store follow-up
• Identify opportunities to create and maintain loyalty
• Monitor portfolio to identify opportunities
• Manage customer lifecycle to maintain loyalty and increase retention
• Establish and maintain productive rapport with customers
• Articulate and deliver Value Proposition
• Identify and understand customer needs
• Communicate effectively with internal and external customers
• Utilize excellent communication skills via phone calls, emails, and text
• Manage multiple platforms
• Maintain a key understanding of general brand knowledge

Qualification Criteria

• Automotive Retail experience
• Customer service or Account management experience
• A track record of performance excellence
• Ability to work independently
• Business acumen and/or equivalent industry knowledge
• Familiarity with standard concepts, practices, and policies of the Customer Engagement Center
• Strong working knowledge of Holman policies and CEC best practices
• Proven track record with achieving/exceeding department performance metrics
• Ability to work a flexible work schedule (includes nights and weekends)
• Work From Home experience preferred
• Bachelor's degree or 3+ years of experience working in a customer service/lifecycle related field preferred

The Holman Family Difference

Holman is a global automotive leader that serves both commercial and consumer clients. We offer a professional environment with an outstanding reputation for family values and excellent customer service. We provide competitive pay, incentives, and growth opportunities to help you achieve your career goals.

Equal Opportunity Employer

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details

• Job Type: Full-time
• Pay: $24.00 per hour
• Work Setting: Hybrid remote in Hamilton Township, NJ 08619
• Experience: Automotive (2 years required), Customer retention (2 years preferred)