IT Support Specialist - AI Trainer

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position

IT & Back Office Expert

Type

Contract

Compensation

$35--$75/hour

Location

Remote

Role Responsibilities

• Design realistic, end-to-end support workflows for IT and back-office operations.
• Grade agent performance in handling complex scenarios across IT support, customer support, HR operations, and facilities.
• Build challenging scenarios in IT support like helpdesk triage, access provisioning, and device setup.
• Develop scenarios for customer support, including ticket triage and escalation routing.
• Create HR operations scenarios such as PTO inquiries and benefits enrollment.
• Work independently on long sessions of focus to improve AI model performance.

Qualifications

Must-Have

• 3 years in IT helpdesk, customer support, HR operations, or admin/facilities support.
• Working fluency in at least two of: ticket triage (ServiceNow, Jira, Zendesk), access management and SSO, HR systems (Workday, BambooHR).
• Comfortable with support artifacts: tickets, runbooks, escalation memos, KB articles, HR case notes.
• Clear written communication; articulate reasoning and decisions step by step.
• Drawn to long-horizon, challenging problem sets.

Compensation & Legal

• Hourly contractor
• Strong contributors promoted based on task quality and throughput.

Application Process (Takes 20--30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]

*PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.#hiringmercor