Claims Specialist II

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Training consists of 8 weeks of paid training, Monday through Friday from 8:00am-4:45pm PST. After training, we offer a fixed schedule of 40 hours per week, Monday through Friday from 8:00am-4:45pm PST.

Geo-Salary Information

An in-person interview may be required during the hiring process.

State specific pay scales for this role are as follows:

• $29.33 per hour: CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA
• $26.92 per hour: NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME
• $24.52 per hour: UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV

This position is a work from home position that requires a dedicated workspace, free from distractions.

Responsibilities

If you're passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you!

With ongoing guidance and support, you will take the lead in guiding customers through the claims process. You will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders.

Key Responsibilities

• Customer Interaction and Claims Process Management: Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.
• Investigation and Evidence Gathering: Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.
• Risk Assessment and File Management: Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.
• Bodily Injury Claims Management: Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.
• Cross-Department Collaboration: Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.
• Team Collaboration: Collaborate with a team to address the needs of shared customers when necessary.

Qualifications

• High school diploma or equivalent, Bachelor's degree preferred
• 6 months' customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months' claims adjusting experience, preferred
• Prior experience working in a remote environment is a plus

Physical Requirements

• Continuously (66%-100%): Must be able to maintain a sedentary position for extended periods; communicate (electronically and telephonically) with team members, customers, and external parties; operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods; access and operate Company computer system, including preparing documents, entering data, and reading documents from a computer database or email system.
• Occasionally (Up to 33%): Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment; grasp, open, and close drawers, filing cabinets, and other equipment.

About the Company

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. We embrace the strengths and values of each team member and believe in having diverse perspectives where everyone is included.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Mercury Insurance is an equal opportunity employer.

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation, sick time, Company holidays, volunteer hours)
• Incentive bonus programs
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment and promotional opportunities
• Education assistance and professional development
• Health and wellbeing resources

Pay Range

USD $44,466.00 - USD $77,881.00 /Yr.