Retail Platforms Technical Marketing Manager

Overview

The Worldwide Sales and Solutions (WSS) organization is responsible for accelerating revenue and share growth by empowering customers and partners to securely transform with Microsoft Cloud, AI, Windows devices, and experiences. Within WSS, Windows and Devices Sales (WDS) unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally.

At WDS we build, market and sell breakthrough AI-powered devices and cloud experiences with partners, including Original Equipment Manufacturers (OEMs), device distribution and reseller channels, Original Design Manufacturers (ODM), and Silicon providers.

The Role

You own the platforms that power Microsoft's retail partner and field ecosystem. You will drive the end-to-end health, roadmap, and delivery of a portfolio of partner-facing platforms including ExpertZone, the learning management system for Microsoft's retail partners and ecosystem, and the Retail Engagement Platform, the data capture engine for all store-level retail activities.

This role sits at the intersection of marketing strategy and hands-on technical execution. It requires managing a bench of external engineering suppliers, directing Azure-based development work, and personally driving platform security, compliance, and operational reliability. This role is based in Redmond and supports a hybrid work environment, working in office 3 days per week.

Responsibilities

Platform Management

• Own the platform roadmap and lifecycle for the Partner Experiences portfolio.
• Manage external engineering suppliers end to end, overseeing statements of work, delivery quality, and day-to-day execution.
• Own budget, purchase orders, and vendor contracts for the platform portfolio.

Platform Development & Operations

• Direct platform development, translating business requirements into technical work for supplier developer teams.
• Drive platform security and compliance in coordination with the lead developer and supplier teams.
• Manage platform operations and reliability, addressing stakeholder and user feedback.

Platform Effectiveness

• Report platform health, roadmap progress, ROI, and supplier performance to leadership.
• Partner cross-functionally with marketing, field landing, and partner readiness stakeholders.

Qualifications

Required Qualifications

• Master's Degree in Marketing, Computer Science, Business or related field AND 3 years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5 years experience in business OR equivalent experience.

Preferred Qualifications

• 6 years of experience in technical product/program management, platform ownership, or a comparable role bridging marketing operations and engineering delivery.
• Strong technical capability with Azure, cloud platforms, and web application development lifecycle experience.
• Experience owning and driving a product/platform roadmap from requirements through delivery.
• Experience managing external engineering vendors/suppliers, including SOWs, delivery oversight performance, and cost management.
• Excellent cross-functional collaboration and communication skills.
• Ability to engage and influence at senior levels with strong executive presence.

Compensation and Culture

The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. Specific locations (San Francisco Bay area and New York City) range from USD $137,600 - $222,600 per year.

Microsoft is an equal opportunity employer. We embrace a growth mindset, innovate to empower others, and collaborate to realize our shared goals.