[Remote] Site Reliability Engineer - CTJ - Poly

Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company focused on empowering every person and organization on the planet. The Site Reliability Engineer will build tools and systems for M365 sovereign cloud operations, enhancing reliability and performance while addressing operational challenges through innovative coding solutions.

Responsibilities

• Creates and implements code for a product, service, or feature, reusing code as applicable with minimal supervision. Writes and learns to create code that is extensible and maintainable. Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions)
• Acts as a designated responsible individual (DRI), working on-call to monitor a system/product feature/service for degradation, downtime, or interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within service level agreement (SLA) timeframe. Escalates issues to appropriate owners
• Maintains operations of live site service, following security best practices when responding quickly to mitigate issues while using the minimum required permissions to do so that arise on a rotational, on-call basis. Identifies solutions and mitigations to simple issues and complex issues when applicable impacting performance or functionality of live site services and escalates appropriately. With minimal supervision, improves troubleshooting guides (TSGs), wikis, tests, and telemetry to make on-call better, and recommends user-facing support documentation and additional test coverage to reduce likelihood of future user-initiated incidents
• Contributes to identifying dependencies, and incorporates them into the development of design documents for a product area with little oversight. Helps to actively identify other teams and technologies to leverage, how they interact, and where their own system or team can support others. Understands downstream interactions between systems
• Contributes to the identification of requirements for, and development of automation within production and deployment of a complex product feature, targeting zero-touch deployment when possible. Runs code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with little to no oversight
• Works with appropriate internal stakeholders (e.g., product manager, privacy/security subject matter expert, technical lead) to understand and determine customer/user requirements for a set of features. Incorporates customer insights into future designs or solution fixes with minimal supervision
• Remains current in skills by investing time and effort into being informed of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Conducts learning and literary sessions to raise awareness on relevant engineering design principles (e.g., security, testability, performance, scalability, accessibility, product knowledge) with minimal guidance

Skills

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI)
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination
• This position requires successful verification of the stated security clearance to meet federal government customer requirements
• You will be asked to provide clearance verification information prior to an offer of employment
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
• To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
• Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Company Overview

• Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.