Business Analyst / Customer Service Rep

Requirements

Must have:

• We require prior experience in both analytics and customer service.
• We need someone who is comfortable and confident speaking directly with customers.
• Experience in the energy or utilities sector is preferred.
• A high school diploma is the minimum educational requirement.
• Strong capability in handling disputes and collections is a plus.
• The ideal candidate will bring a background aligned with customer relations work.

Responsibilities

• We will rely on you to support customer relations activities.
• You will combine analytical thinking with customer service to address client needs.
• You will communicate with customers in a professional and assured manner.
• You will help manage dispute-related issues and collection matters as needed.
• You will contribute to a hybrid work arrangement with onsite presence in Philadelphia several days per week.

Company

We are Mindlance, and since 1999 we have been connecting talented IT and business professionals with leading companies. We are currently supporting an opportunity for a Junior Business Analyst/Customer Service Representative in Philadelphia, Pennsylvania, with a hybrid schedule requiring three onsite days per week. This is a 12-month contract with the potential for extension, within the energy and utilities industry. We value career growth and work closely with candidates to help them find the right fit. We are an equal opportunity employer and are committed to a fair and inclusive hiring process.