Customer Support Specialist

🚨 Hiring: Test Security Specialist (AP Investigations) | 100% Remote (EST/CST Preferred)

We are currently looking for a Test Security Specialist to join a mission-driven team focused on test integrity, score validity, and investigative case management.

📍 Location

100% Remote (EST or CST preferred)

📅 Duration

ASAP Start -- Late August (Temporary)

🕒 Schedule

Regular EST business hours

In this role, you will:

• Lead investigations related to test security and score validity concerns
• Review evidence including statistical indicators, plagiarism findings, AI-related reports, and test-day documentation
• Manage cases end-to-end with strong attention to detail and sound judgment
• Communicate professionally with students, parents, counselors, educators, and legal representatives
• Partner cross-functionally while maintaining confidentiality and policy compliance

We're looking for professionals with experience in:

• Investigations / Compliance / Fraud Prevention / Risk Management
• Case management and stakeholder communication
• Data analysis and interpreting trends/flags in Excel
• Handling sensitive escalations with professionalism and discretion
• Salesforce and Microsoft Office tools

This is a great opportunity to support fairness, integrity, and operational excellence while working with a collaborative and purpose-driven team.

Interested or know someone who may be a fit? Feel free to directly share your updated resume at [email protected].

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