Operations Technician

Our client is looking for an Operations Technician for a 13-month contract, working remotely.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration

13 Months

Required Skills & Experience

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations.
• Basic understanding of Ethernet router/switch and ATM network equipment.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems.
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels.
• Effective oral, written, and presentation skills, including proficiency in the Microsoft Office program suite.

Desired Skills & Experience

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence.
• Experience working as a technical support analyst/specialist.
• Experience working in a Network Operations Center.

Daily Responsibilities

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide quality documentation of network failures and maintenance activity.
• Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Communicate with internal customers and others in a repair situation.
• Provide Tier I support for the platforms supported.
• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
• Provide follow-up and closure of assigned trouble tickets.
• Works in a 24/7 environment and may need to work evenings, nights, weekends, and holidays.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.